topic Re: billing: The request's content is invalid. in Arlo Pro

billing: The request's content is invalid.

Rosenkilde — Mon, 04 Dec 2017 21:28:20 GMT

hi.

I keep on getting this information: The request's content is invalid.

what to do?

you are shutting down our account.

plese help, thanks!

best regards

Kim

Re: billing: The request's content is invalid.

jguerdat — Mon, 04 Dec 2017 21:28:31 GMT

Not sure. Have you tried both the app and a browser?

Re: billing: The request's content is invalid.

JamesC — Mon, 04 Dec 2017 21:29:23 GMT

Rosenkilde,

At what point are you receiving this error message? Do you already have a subscription plan?

JamesC

Re: billing: The request's content is invalid.

gillies299 — Tue, 09 Jan 2018 06:23:46 GMT

I'm still getting the "The request's content is invalid." error all the time. I'm in South Africa and want to upgrade my account for the first time as I have more than 5 cameras now. Tried both the app and website. What do I do? Or are my other 5 cameras just paperweights?

Jacques

Re: billing: The request's content is invalid.

jguerdat — Tue, 09 Jan 2018 13:46:38 GMT

According to this:

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-storage-is-available

S. Africa is listed as a supported country. Open a case with support since you should be able to subscribe.

In the meantime, you can always use a second base and a second email/account to use the extra cameras. If you do this, use Settings, Grant Access from the second account to the first. Follow the emailed directions carefully and all cameras will show up in that one account.

Re: billing: The request's content is invalid.

JamesC — Tue, 09 Jan 2018 17:36:08 GMT

gillies299,

At what point during the upgrade process are you seeing this error? Are you still seeing this issue today?

JamesC

Re: billing: The request's content is invalid.

gillies299 — Wed, 10 Jan 2018 06:56:01 GMT

Hi James.

Happens after I fill in all the details incl. credit card and then submit.

Regards,

Re: billing: The request's content is invalid.

JamesC — Wed, 10 Jan 2018 16:24:35 GMT

gillies299,

I've escalated this issue. I will post an update as soon as I have more information.

JamesC

Re: billing: The request's content is invalid.

gillies299 — Mon, 15 Jan 2018 17:24:38 GMT

Any news on this guy's. I really need to get my cameras going. Thanks for trying in the meantime. Jacques

Re: billing: The request's content is invalid.

JamesC — Mon, 15 Jan 2018 18:20:47 GMT

gillies299,

I've requested an update. I will provide more information as soon as I know more.

JamesC

Re: billing: The request's content is invalid.

JamesC — Mon, 15 Jan 2018 19:10:13 GMT

gillies299,

Which subscription plan are you trying to upgrade to?

JamesC

Re: billing: The request's content is invalid.

gillies299 — Mon, 15 Jan 2018 19:17:11 GMT

Hi. To the premuim plan for 10 cameras. Will do higher but also doesn't work. Jacques

Re: billing: The request's content is invalid.

JamesC — Mon, 15 Jan 2018 22:16:36 GMT

gillies299,

Are you sure you've filled out all the fields with the correct information? Double check to make sure all information is correct. Can you provide a screenshot?

JamesC