https://community.arlo.com/t5/Arlo-Pro/unable-to-claim-device/m-p/1480124#M30004 <P>&nbsp; &nbsp;I received a message "we are unable to claim this device. &nbsp;Please assist.</P> Sun, 07 Jan 2018 05:50:03 GMT evajharris-1 2018-01-07T05:50:03Z https://community.arlo.com/t5/Arlo-Pro/unable-to-claim-device/m-p/1480124#M30004 <P>&nbsp; &nbsp;I received a message "we are unable to claim this device. &nbsp;Please assist.</P> Sun, 07 Jan 2018 05:50:03 GMT https://community.arlo.com/t5/Arlo-Pro/unable-to-claim-device/m-p/1480124#M30004 evajharris-1 2018-01-07T05:50:03Z https://community.arlo.com/t5/Arlo-Pro/unable-to-claim-device/m-p/1480150#M30006 <P>Unable to claim device usually means that the camera was previously registered by someone else. Where did you purchase the camera? You need to contact Support at the link at the bottom of this page and show them proof of purchase.</P><P>&nbsp;</P><P>Brian</P> Sun, 07 Jan 2018 08:16:08 GMT https://community.arlo.com/t5/Arlo-Pro/unable-to-claim-device/m-p/1480150#M30006 brh 2018-01-07T08:16:08Z