topic Re: Not recording to cloud since July 14 in Arlo Pro

Not recording to cloud since July 14

goldbondx — Mon, 17 Jul 2017 19:13:54 GMT

My Arlo Pro is no longer recording events to cloud even though I am receiving notifications on my mobile. This stopped July 14th.

Re: Not recording to cloud since July 14

jguerdat — Mon, 17 Jul 2017 20:38:08 GMT

Do you have a USB drive plugged into your base to see if videos have been recorded? Have you tried both the app and a browser?

Re: Not recording to cloud since July 14

goldbondx — Mon, 17 Jul 2017 20:44:51 GMT

I am not using USB and the camera randomly stopped recording on 14th while still receiving notifications via app on android.

Re: Not recording to cloud since July 14

JamesC — Wed, 19 Jul 2017 15:13:59 GMT

goldbondx,

Consider a base station reboot using the on-off button. Do you still see the same behavior?

JamesC

Re: Not recording to cloud since July 14

Madgud — Sat, 06 Jan 2018 05:31:43 GMT

I've got the exact same problem, receive notification but no video is being recorded.

I've rebooted the base station. Even unplugged the power cord and still no change.

Any help would be much appreciated.

Thanks

Re: Not recording to cloud since July 14

jguerdat — Sat, 06 Jan 2018 14:31:45 GMT

Open a case with support here. This something that can't be fixed via a user forum.

Re: Not recording to cloud since July 14

GoldenPaws — Mon, 08 Jan 2018 17:50:54 GMT

I am havIng the same issue. Getting push notifications but there is no video recorded. I called support and they couldn’t help me. I’ve had Arlo pro for less than a week!!! It worked fine up until the last few days!

Re: Not recording to cloud since July 14

jguerdat — Mon, 08 Jan 2018 18:30:49 GMT

How are you trying to view them? Through the link in an email notification or via the library using either the app or a browser? Have you tried both the app and browser? If using the library, is the filter set? The funnel icon at the top should be empty, not filled in. If filled in, select it, clear/reset and save. Any luck?

Re: Not recording to cloud since July 14

mhnatt — Mon, 08 Jan 2018 21:15:19 GMT

Exact same issue here. Notifications via the app but no recordings nor emails. This is not 100% of the time as o have a few recordings but roughly 90% of the time (same cameras). Have tried all of the following:

1) made sure firmware and software on all devices up to date.

2) rebooted base station

3) verified all rules of Armed set to record.

4) went into rules and turned recording off, then on again to trigger the Save button to save/update.

5) I have the Arlo Pro 2 setup in theee different states and this problem only occurs on this one particular location. So it cannot be my app since all three locations are under my same account AND nothing changes from when it was working until it was not. Initially I though the cold temperatures however my other two locations have been in much colder temps lately.

Evidently this issue is happening on others. What have they found as the solution?

Thanks

Re: Not recording to cloud since July 14

jguerdat — Tue, 09 Jan 2018 01:39:48 GMT

Verify that your firmware versions are the latest.

Re: Not recording to cloud since July 14

mhnatt — Tue, 09 Jan 2018 02:42:47 GMT

See #1 in my list above.