topic Re: Camera off line / Battery low in Arlo Pro

Camera off line / Battery low

CTW-Cameras — Mon, 12 Dec 2016 01:13:34 GMT

Just bought 6 cameras/systems for my business, and installed.

1. A camera went off line, tried resyncing and removing and reinserting battery. Can seem to get it go back online.

2. Another camera, has battery level around 50% , I charge it for hours and still remains around 50%

Any ideas

thanks in advance

Re: Camera off line / Battery low

TomMac — Mon, 12 Dec 2016 03:37:36 GMT

1) go to settings...for that camera and use REMOVE DEVICE... open battery door

Power button reboot the base, let it come back on line

Close battery door, Re sync the camera as if new

2) open battery door and pull battery , test swap a battery from unit #1 to see if it is battery or camera ( btw must use the original adapter when charging )

If battery is bad in other camera then it may be defective, contact Netgear.

Re: Camera off line / Battery low

CTW-Cameras — Mon, 12 Dec 2016 12:01:13 GMT

thx.. It took 10 times to resync the camera.. but did finally come back.

How do I contact netgear about a replacement?

Re: Camera off line / Battery low

TomMac — Mon, 12 Dec 2016 12:38:39 GMT

Netgear Support is at top or bottom of page

Re: Camera off line / Battery low

jguerdat — Mon, 12 Dec 2016 13:43:56 GMT

TomMac wrote:

Netgear Support is at top or bottom of page

To be clear, this has to be the desktop version of these pages. The mobile page has no links whatsoever. I've mentioned it but there's been no updates to that page.