topic Re: Problem with ARLO PRO CAMERA, ORANGE FLASH in Arlo Pro

Problem with ARLO PRO CAMERA, ORANGE FLASH

Dyno83 — Thu, 08 Dec 2016 23:42:05 GMT

I have a new system with four cameras that were succesfully sinked. One camera all of a sudder started flashing orange (2 orange blinks) and now it shows that it is not connected.

Battery was chaged and recharged and I even swapped in a battery from a working camera.

Camera was deleted from account and I tried to re-sink, I reset base station, still noting

WHAT DO I DO? NOTHING I TRY WORKS. JUST TWO ORANGE FLASHES EVERY FEW SECONDS?

I HAVE READ ALL OTHER FAQs related to the orange lights and I know I have fully charged batteries...

Re: Problem with ARLO PRO CAMERA, ORANGE FLASH

steve_t — Fri, 09 Dec 2016 00:02:34 GMT

Sounds like you've done everything you can. Contact support

Re: Problem with ARLO PRO CAMERA, ORANGE FLASH

TomMac — Fri, 09 Dec 2016 14:34:27 GMT

What happens if you pull the battery AND just power the camera from the ac adapter?

Do you get a led blue flash when first plugged in?

Also, power the Pro by only the adapter and try to sync it to the base as normal ( after it has been removed from settings ) , what happens?

Re: Problem with ARLO PRO CAMERA, ORANGE FLASH

Dyno83 — Fri, 09 Dec 2016 20:13:46 GMT

Hello Steve and Tom

What you said did cause the led light to blink blue for a bit : when I deleted the camera from the account and removed the battery and plugged it into my pc with just the usb cable. Next, I tried to sync and the camera worked as long as it was plugged in to the cabloe. When I placed the battery back it started to flash orange again. Today another camera that worked for two days is saying it is offline and I had to resync. Do you think my batteries are being drained for some reason or has the camera battery gone bad? I am using the square rechargable batteries that come with the camera. This system seems extremely unreliable, do you think I should return it? I can't go through this every few days...

Please let me know what the contact number is for customer service, I tried to find it and all I found is this FAQ and Message Board.

Thank you so much for helping

Re: Problem with ARLO PRO CAMERA, ORANGE FLASH

jguerdat — Fri, 09 Dec 2016 22:17:26 GMT

Use the Contact Support link at the bottom of the desktop version of these pages.

https://www.arlo.com/en-us/support/contact.aspx