topic Re: Add second account in Arlo Pro

Add second account

jlcarpenter — Sun, 24 Dec 2017 14:50:19 GMT

I just installed the system and setup the account. My wife and I were going to use the same account but when one logs in it logs the other device out. I sent a message to grant access. When I create the new account and login it says that there are no devices associate would you like to continue. If I say yes, it tries to go through the setup process. If I say no, it goes back to the login screen. How can I associate the second account.

Re: Add second account

TomMac — Sun, 24 Dec 2017 15:36:00 GMT

Once the second account is created ( grant access ) you the primary holder have to toggle those cameras ( in your account ) you wish to share and what admin previlges

Re: Add second account

jlcarpenter — Sun, 24 Dec 2017 16:01:51 GMT

How do I toggle them? On the grant access screen I have checked by all the devices and allow access rights

Re: Add second account

jguerdat — Sun, 24 Dec 2017 19:38:04 GMT

You did it right. Tom was just saying that you have to select the cameras (toggle). Follow the directions in the invite email carefully and both of you can log in at the same time since you're using different credentials.

Re: Add second account

jlcarpenter — Sun, 24 Dec 2017 22:46:01 GMT

Thanks. I'm missing something. I have followed the link in the email and created the account. Everytime I log in I get the attached image. If I click the top button it takes me to setup a new system and the bottom takes me to the login screen. What should I do?

Re: Add second account

Nagel2588 — Mon, 25 Dec 2017 03:09:42 GMT

I just had too do this tonight as we just got a system. When I invited the other person to view the cameras, they had to open the link in the email, type in their email address in the username, type in the password and clicked create account. Once I did that it skipped the add system and went straight to the cameras I shared. They were then able to log into the app and see the cameras.