topic Re: Arlo pro Delete button has disappeared on ipad after update in Arlo Pro

Arlo pro Delete button has disappeared on ipad after update

Gungali18 — Mon, 18 Dec 2017 18:13:25 GMT

Received IPad update and now the Delete button has disappeared from the Library screen. So cannot delete videos.

Re: Arlo pro Delete button has disappeared on ipad after update

steve_t — Mon, 18 Dec 2017 18:15:05 GMT

When I go into my iPad library, I can either hit three circles at the bottom right of a video and select Favorite, Download, Donate, Share or Delete (delete is in red). I also have the option at the top right of the screen to Select videos. When I select the ones I want to select, they are surrounded by a green box. At the bottom right of the screen is the Delete button.

If you don't have these, are you logged into an account that has been Granted Access rather than the primary account login?

Re: Arlo pro Delete button has disappeared on ipad after update

Gungali18 — Mon, 18 Dec 2017 18:15:15 GMT

I am logged in as the primary account, there are no access accounts. Interestingly when my IPad is turned horizontal then the delete button appears.

There is another posting with another user experiencing exact same issue.

Re: Arlo pro Delete button has disappeared on ipad after update

steve_t — Mon, 18 Dec 2017 18:15:28 GMT

Oh, I never turned my iPad to portrait mode. It was only landscape. Has it been reported to Support?

Re: Arlo pro Delete button has disappeared on ipad after update

JamesC — Mon, 18 Dec 2017 18:15:52 GMT

I'm not specifically able to replicate this issue but there is a support case opened on this. It's been escalated for further investigation.

What model iPad and OS version are you using?

JamesC

Re: Arlo pro Delete button has disappeared on ipad after update

Midge99 — Wed, 20 Dec 2017 18:04:16 GMT

I have the same issue. The delete button only appears in landscape view

Re: Arlo pro Delete button has disappeared on ipad after update

steve_t — Wed, 20 Dec 2017 19:05:42 GMT

Midge99 wrote:

I have the same issue. The delete button only appears in landscape view

What model iPad and which iOS version?

Re: Arlo pro Delete button has disappeared on ipad after update

JamesC — Wed, 20 Dec 2017 19:26:17 GMT

The engineering team has been able to reproduce this issue and is actively working on a fix. Thank you all for the examples and descriptions.

JamesC

Re: Arlo pro Delete button has disappeared on ipad after update

Jojam — Thu, 21 Dec 2017 05:15:52 GMT

After iPad update cab only see delete button in landscape but it’s grayed out.

Re: Arlo pro Delete button has disappeared on ipad after update

Ronhauck — Sun, 24 Dec 2017 03:05:35 GMT

same problem ipad pro latest ios version. callec tech support the day it happenned. tehy had the same issue on trying to replicate

Re: Arlo pro Delete button has disappeared on ipad after update

steve_t — Sun, 24 Dec 2017 05:56:41 GMT

Ronhauck wrote:

same problem ipad pro latest ios version. callec tech support the day it happenned. tehy had the same issue on trying to replicate

If you look 2 comments above yours, JamesC who works for Netgear has said that support have managed to replicate the issue and are looking at a fix

Re: Arlo pro Delete button has disappeared on ipad after update

Ronhauck — Sun, 14 Jan 2018 01:11:16 GMT

Your engineering team has had over a month and they still can’t fix it

JamesC wrote:
The engineering team has been able to reproduce this issue and is actively working on a fix. Thank you all for the examples and descriptions.

JamesC

Re: Arlo pro Delete button has disappeared on ipad after update

Ronhauck — Sun, 14 Jan 2018 01:12:34 GMT

Yep a month later still the same