topic Re: Arlo pro Mobile iOS App replacing DELETE with DONATE. in Arlo Pro

Arlo pro Mobile iOS App replacing DELETE with DONATE.

Bownse — Fri, 15 Dec 2017 19:29:55 GMT

Arlo Pro Mobile App was just updated on iOS to v2.4.5 (12.7.2017)

It changed the Library overview page; replacing DELETE with DONATE.

DONATE is okay to be there but not replacing a critical function. I now have 3 clicks to delete each video (ellispis, delete, confirm). Now, where a screen of 10 video used to take 3 clicks (select, all, delete), it takes 30 (ellipsis, delete, confirm for 1 video at a time).

That's insane and creates a horrible customer experience.

If you need donations, then include that option in a pull down menu; not by replacing a critical function.

Re: Arlo pro Mobile iOS App replacing DELETE with DONATE.

JamesC — Mon, 18 Dec 2017 16:52:29 GMT

Bownse,

I'm not able to replicate what you are describing. The donate function has not replace delete. Delete is still available after selecting a video within the library.

What iOS device are you using and what OS version do you have installed? Can you provide a screenshot?

JamesC

Re: Arlo pro Mobile iOS App replacing DELETE with DONATE.

Bownse — Mon, 18 Dec 2017 16:56:57 GMT

I've found that it's okay on the iPhone but that it's on the iPad.

I'll do a screen shot and do a follow up reply

Re: Arlo pro Mobile iOS App replacing DELETE with DONATE.

Bownse — Mon, 18 Dec 2017 17:03:31 GMT

iPad mini 4
iOS 11.2.1

Re: Arlo pro Mobile iOS App replacing DELETE with DONATE.

Bownse — Mon, 18 Dec 2017 17:04:08 GMT

Individual video screen

Re: Arlo pro Mobile iOS App replacing DELETE with DONATE.

JamesC — Tue, 19 Dec 2017 18:06:04 GMT

The engineering team has been able to reproduce this issue and is actively working on a fix. Thank you all for the examples and descriptions.

JamesC