topic Re: Geofencing set up in Arlo Pro

Geofencing set up 32 character error

Kingof66 — Wed, 15 Nov 2017 17:56:38 GMT

Am I being stupid? Every time I try to set up geofencing and go to save, an error appears in an orange box stating ‘Input must be 32 characters long and should not contain any forward slash’. What does this mean? And what do I need to do to allow set up to save?

Re: Geofencing set up

JamesC — Mon, 23 Oct 2017 17:51:17 GMT

Kingof66,

This is likely an issue with special characters in your iphone's name. The default name generally contains an apostrophe (JamesC's Iphone). Change this to something without special characters (JamesCIphone) and try going through geofencing setup again.

JamesC

Re: Geofencing set up

Kingof66 — Mon, 23 Oct 2017 18:40:04 GMT

Hi James

I really appreciate the reply & your suggestion seemed very plausible. Just tried it & rebooted phone but exactly the same error occurring.

Any other thoughts?

Regards, Steve (Kingof66)

Re: Geofencing set up

JamesC — Mon, 23 Oct 2017 21:08:53 GMT

Kingof66,

What is your iphone's name?

JamesC

Re: Geofencing set up

Kingof66 — Mon, 23 Oct 2017 21:26:47 GMT

Hi James

Steveiphone6s

Re: Geofencing set up

JamesC — Mon, 23 Oct 2017 22:49:21 GMT

Kingof66,

Strange, this has worked so far for many users. Try reinstalling the app now that you have changed the name.

Do you still get the same error message when attempting to setup Geofencing?

JamesC

Re: Geofencing set up

Kingof66 — Tue, 24 Oct 2017 18:54:07 GMT

Hi James.

Thanks once again for your reply. Deleted app, rebooted iPhone & tried to install geofencing again. Same error still

Re: Geofencing set up

Kingof66 — Sun, 29 Oct 2017 19:11:34 GMT

Still no joy with setting up geofencing. Has anybody else had this problem. Very frustrating!

Re: Geofencing set up

JamesC — Mon, 30 Oct 2017 15:38:54 GMT

Kingof66,

At what point in the setup are you seeing the error message? Can you provide a screenshot?

JamesC

Re: Geofencing set up

Kingof66 — Mon, 30 Oct 2017 17:51:27 GMT

Hi James
Immediately after pressing SAVE. The very last step

Re: Geofencing set up

Kingof66 — Mon, 30 Oct 2017 17:54:10 GMT

File attached.

Re: Geofencing set up

compcare — Tue, 14 Nov 2017 17:41:02 GMT

I HAVE THE SAME ANNOYING STUPID PROBLEM! i get that error when i tried making my account through the phone app, then i used a pc to make the account, and that worked, but after i log in with that account on the phone app, it won't let me pass the "Service "Agreement" so when i click "I AGREE" to the service agreement and finish my account setup i get that stupid 32 character error

Re: Geofencing set up

Kingof66 — Tue, 14 Nov 2017 18:25:16 GMT

I’m pleased I’m not alone at least. It’s a very odd problem that not everyone seems to have!
Anybody else out there managed to solve this one?

Re: Geofencing set up

JamesC — Wed, 15 Nov 2017 17:56:14 GMT

compcare, Kingof66

What iOS version and model iOS device do you have?

JamesC

Re: Geofencing set up

Kingof66 — Wed, 15 Nov 2017 20:02:27 GMT

Hi. JamesC. I have a 6s and it’s up to date with 11.1.1

Re: Geofencing set up

heisian — Wed, 22 Nov 2017 20:16:53 GMT

James C, How many threads have I found with users with this same problem? This is ridiculous. Please get this fixed.

Re: Geofencing set up

heisian — Wed, 22 Nov 2017 20:21:40 GMT

Everyone, here are several related threads:

It seems pretty obvious that at this point NETGEAR has no desire to solve this issue that is being experienced by many, many users. James C, can we GET THIS FIXED?

Re: Geofencing set up

Kingof66 — Tue, 05 Dec 2017 11:34:38 GMT

Hi JamesC
Are there any other ideas on this? I have changed batteries too many times because I have to remember to manually turn on & off (& I dont) as geofencing doesn’t work.
It works perfectly with my Canary. I’m seriously thinking of scrapping the Arlo system now.

Re: Geofencing set up

DawnM — Mon, 18 Dec 2017 07:07:12 GMT

@heisian Thank you for being a part of our Community! I just wanted to take a moment to assure you that Arlo's engineering team is aware of the reported issues with geofencing, and they are actively investigating and working on a resolution.

Dawn Marshall
Community Manager, NETGEAR

Re: Geofencing set up

Kingof66 — Mon, 18 Dec 2017 09:31:47 GMT

Thank you DawnM.

How long has this issue been around? Sounds like a very long time. When do you expect resolution. It doesn’t sound like it is being given an appropriate priority.