https://community.arlo.com/t5/Arlo-Pro/RMA-Process-and-Timing/m-p/1458256#M27417 <P>FaixaPreta,</P> <P>&nbsp;</P> <P>I've reviewed your case and it appears the RMA was approved. You should receive more information shortly. Please refer any additional questions to your open support case. Let me know if you need further assistance.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 15 Dec 2017 19:28:57 GMT JamesC 2017-12-15T19:28:57Z https://community.arlo.com/t5/Arlo-Pro/RMA-Process-and-Timing/m-p/1457538#M27392 I have contacted customer support regarding a camera that the motion detector does not work. The technician said they would be sending RMA information via email. I still have not received any email instructions. I returned a call and was told by the second technician that the approval process hasn’t taken place. How long does it take to get the RMA instructions email to me? Thu, 14 Dec 2017 22:59:24 GMT https://community.arlo.com/t5/Arlo-Pro/RMA-Process-and-Timing/m-p/1457538#M27392 FaixaPreta 2017-12-14T22:59:24Z https://community.arlo.com/t5/Arlo-Pro/RMA-Process-and-Timing/m-p/1458256#M27417 <P>FaixaPreta,</P> <P>&nbsp;</P> <P>I've reviewed your case and it appears the RMA was approved. You should receive more information shortly. Please refer any additional questions to your open support case. Let me know if you need further assistance.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 15 Dec 2017 19:28:57 GMT https://community.arlo.com/t5/Arlo-Pro/RMA-Process-and-Timing/m-p/1458256#M27417 JamesC 2017-12-15T19:28:57Z