topic Re: Camera stuck in firmware update loop in Arlo Pro

Camera stuck in firmware update loop

bobboblarraine — Thu, 07 Dec 2017 23:53:25 GMT

I removed a camera to re-sync in an attempt to trouble-shoot a battery drain issue. When I try to sync, the camera LED blinks as if there's a firmware update taking place, and doesn't sync. The "update" blinking recurs every couple of minutes as long as the camera has power (battery or cable), whether I press the sync button or not.

The base station has been restarted several times and internet connection is strong. The 4 others cameras are working normally.

Any suggestions?

Re: Camera stuck in firmware update loop

steve_t — Fri, 08 Dec 2017 00:23:57 GMT

Have you tried removing the battery and then running off the AC power adapter?

Re: Camera stuck in firmware update loop

bobboblarraine — Fri, 08 Dec 2017 08:36:54 GMT

Yes, I've tried that. Same results.

Re: Camera stuck in firmware update loop

jguerdat — Fri, 08 Dec 2017 15:02:31 GMT

Open a case with support using the Contact SUpport link at the bottom here.

Re: Camera stuck in firmware update loop

bobboblarraine — Fri, 08 Dec 2017 20:49:32 GMT

Will do. Thank you both for the input.

Re: Camera stuck in firmware update loop

bobboblarraine — Fri, 08 Dec 2017 21:06:20 GMT

Does this company not even provide an email contact? All I see on the support page is calling by phone for a fee and live chat.

Re: Camera stuck in firmware update loop

JPC — Fri, 08 Dec 2017 21:39:11 GMT

I just found new cam setup will have a bit of time to update its firmware. It actually updates first reboot system and it continues its update again.. This depend on how recent the firmware itself on the cam.. So to anyone doing a newly setup just be patient and let the update finish itself....

Re: Camera stuck in firmware update loop

jguerdat — Sat, 09 Dec 2017 00:06:13 GMT

bobboblarraine wrote:

Does this company not even provide an email contact? All I see on the support page is calling by phone for a fee and live chat.

A recent change won't show the email contact if chat is available. I agree, it's a pain but that's the way it is now.

Re: Camera stuck in firmware update loop

CML — Wed, 17 Jan 2018 09:53:32 GMT

Same exact problem here. How did you resolve it?

Re: Camera stuck in firmware update loop

jguerdat — Wed, 17 Jan 2018 14:16:30 GMT

A quick thing to try is to power cycle the base and then remove the camera from Settings, My Devices and resync.