topic Re: False-positive motion detections after initial detection in Arlo Pro

False-positive motion detections after initial detection

ek2016 — Thu, 01 Dec 2016 16:19:08 GMT

I have a Arlo Pro camera set to monitor my driveway. It's working fine except at night after it detects motion correctly the first time, it will then have 3 more false positives spaced out 1 min apart. This happens every time, only at night...day time it is fine. I've tried setting the sensitivity way low (to the point it was missing most movement) and still it gets the false positives, three times.

Has anyone else experienced this? Any help would be appreciated. Thanks

Re: False-positive motion detections after initial detection

TomMac — Thu, 01 Dec 2016 17:17:35 GMT

Yes, there were a couple of threads with a similar problem...

Reset the camera by pull ing the battery, if it still occurs after , put in a trouble ticket with Netgear Support... More complaints on the same topic equals faster fix down the road.

Re: False-positive motion detections after initial detection

serghe — Thu, 01 Dec 2016 17:40:59 GMT

Contact support. They replaced mine that was doing teh same thing.

Re: False-positive motion detections after initial detection

jguerdat — Thu, 01 Dec 2016 23:16:38 GMT

Mine were RMAed for a different issue but the new cameras no longer have the multiple recordings.

Re: False-positive motion detections after initial detection

ek2016 — Sun, 04 Dec 2016 20:21:04 GMT

I've contacted Tech Support and opened a case #27739691. So far they've had me try the following with no success yet;

swap camera locations with one that doesn't do it
pull battery and reset cameras
remove device and resync
increase record time to 1 min
point cameras at a wall and test
upload my videos to http://my.netgear.com/ attached to case number

I'm loosing confidence in my system. Two cameras are doing this. Last night it triggered on positive movement, then every min recorded a false positive continuously....I finally shut off the camera after 16 recordings.

I'll call them tomorrow and tell them I considering returning my system.

Re: False-positive motion detections after initial detection

jguerdat — Sun, 04 Dec 2016 21:20:11 GMT

Stay on them. My RMAed cameras work fine - no more multiple videos.

Re: False-positive motion detections after initial detection

Phlier — Mon, 05 Dec 2016 14:26:23 GMT

Yup, mine does this exact same thing.

Multiple false detects, one minute after the first good detect, only at night.

If the replacement cameras aren't doing it, it had to have been a known bug that they've fixed; such bugs don't just go away by themselves.

They need to either release a firmware update that fixes the problem, or allow owners that have this issue to RMA without jumping through all the tech support hoops first.

Re: False-positive motion detections after initial detection

ek2016 — Wed, 07 Dec 2016 17:25:02 GMT

jguerdat wrote:
Stay on them. My RMAed cameras work fine - no more multiple videos.

Arlo is finally sending out replacements

Re: False-positive motion detections after initial detection

Phlier — Sun, 18 Dec 2016 17:21:02 GMT

Good. Guess it's time to start jumping through all the tech support RMA process hoops, then, the next time I have a day to kill on the phone..."OK, now to start off with, we are going to 'power cycle' the camera and base station." Kill me now.

Re: False-positive motion detections after initial detection

ek2016 — Tue, 20 Dec 2016 18:37:16 GMT

Phlier wrote:
Good. Guess it's time to start jumping through all the tech support RMA process hoops, then, the next time I have a day to kill on the phone..."OK, now to start off with, we are going to 'power cycle' the camera and base station." Kill me now.

I had two units replaced about two weeks ago. One of the replacement cameras has the same problem again. I've been trying to get an RMA for that unit, but it's taken me a week only to find out today that they plan to issue an RMA but they are out of stock. Overall I like the system but there have been "challenges"... That said once I got to a level 2 "expert" she has been very responsive.