topic Re: Fully recharged battery shows low battery when replaced in Arlo Pro in Arlo Pro

Fully recharged battery shows low battery when replaced in Arlo Pro

Kris10_elizabet — Thu, 30 Nov 2017 15:05:59 GMT

Help! I have 4 wireless Arlo Pro cameras. One of the cameras was showing low battery that needed to be recharged. I replaced the battery with a fully charged battery pack. The app immediately showed the battery was still low in that camera and needed to be replaced. I thought maybe I hadn't fully recharged the battery, so I plugged it in again... The charging dock confirmed it was fully charged. Put it back in the camera, and again, shows low battery on the app.

I saw some previous posts asking type of battery, these are the ones that came with the cameras, on Best Buy website they are listed as model # VMA4400-100NAS.

Any suggestions?

Re: Fully recharged battery shows low battery when replaced in Arlo Pro

TomMac — Thu, 30 Nov 2017 16:59:38 GMT

Usu, removal and replacement of the battery pack solves the issue.

What I would try first ( and its easy ) is to reboot the base by the power button ...Off- ON

Re: Fully recharged battery shows low battery when replaced in Arlo Pro

Kris10_elizabet — Mon, 04 Dec 2017 14:14:48 GMT

I tried this, but it is still showing zero battery on that camera.

Re: Fully recharged battery shows low battery when replaced in Arlo Pro

jguerdat — Mon, 04 Dec 2017 19:27:22 GMT

Have you tried removing the camera from Settings, My Devices and resyncing it?