topic Re: Arlo App 2.4.4 on iOS in Arlo Pro

Arlo App 2.4.4 on iOS causing battery drain/significant heat

JPC — Fri, 10 Nov 2017 19:03:32 GMT

This new updated App sure drains battery fast and make a significant warm/heat feel on iPhone 5s and 6 especially in live view.. It sometimes freezes when in full screen mode during live view. In full screen, landscape mode still have the top bar showing with the status icons. Pressing the live button doesn't always starts. When it does, only for a few seconds and stops.. Hmm.. am wondering what bug did the talented Arlo Software Engineers fix?

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

TomMac — Tue, 10 Oct 2017 21:29:46 GMT

have you un-installed and re-installed the app?

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

jguerdat — Tue, 10 Oct 2017 21:29:58 GMT

I don't see how the app could possibly cause the camera to do weird things. It simply causes the system to be accessible. If the batteries wear down quickly without too much recording or live view, it has to be something about the camera itself, whether hardware or firmware. Have you reinserted the battery to reset the camera and maybe power cycled the base?

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

TomMac — Tue, 10 Oct 2017 21:30:10 GMT

"drains battery fast and make a significant warm/heat feel on iPhone 5s and 6 especially in live view.."

Jeff... you forget your glasses again ? 🙂

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

jguerdat — Tue, 10 Oct 2017 21:30:20 GMT

I read it as the camera getting warm, not the phone. Not the glasses, just slow synapses this time...

Re: Arlo App 2.4.4 on iOS

JamesC — Wed, 11 Oct 2017 22:16:47 GMT

JPC,

I haven't noticed any difference in battery life/heat on my test iOS device since this update. As mentioned above, you might try reinstalling the Arlo mobile app along with rebooting your device and see if you still experience the issue.

JamesC

Re: Arlo App 2.4.4 on iOS

JPC — Fri, 13 Oct 2017 16:50:08 GMT

@JamesC

Thanks.. App on iOS 10.3 helped a bit.. However, App on iOS 11 seemed problematic.. Pls. have a look into it..

my iphone7 gets hot using the arlo app / mein iphone7 wird warm wenn ich die arlo app nutze

Kalle1963 — Mon, 16 Oct 2017 14:16:54 GMT

When I use the Arlo app on my iphone7 its getting very hot. Do someone has an idea why ?

Wenn ich die Arlo app nutze wird mein iphone7 richtig heiß. Weiß jemand warum ?

Re: my iphone7 gets hot using the arlo app / mein iphone7 wird warm wenn ich die arlo app nutze

JamesC — Wed, 18 Oct 2017 15:25:52 GMT

Kalle1963,

Consider rebooting your iphone. Do you still experience the same behavior?

JamesC

Re: my iphone7 gets hot using the arlo app / mein iphone7 wird warm wenn ich die arlo app nutze

Kalle1963 — Wed, 18 Oct 2017 17:02:22 GMT

Yes it‘s still getting hot on the upper backcover, immediately after opening the app

Re: my iphone7 gets hot using the arlo app / mein iphone7 wird warm wenn ich die arlo app nutze

JamesC — Wed, 18 Oct 2017 20:23:44 GMT

Kalle1963,

Do you notice this behavior when running any other applications?

JamesC

Re: my iphone7 gets hot using the arlo app / mein iphone7 wird warm wenn ich die arlo app nutze

Kalle1963 — Wed, 18 Oct 2017 20:30:05 GMT

It‘s also when only the arlo app is running

Re: Arlo App 2.4.4 on iOS

MikeKnauer — Thu, 19 Oct 2017 14:49:10 GMT

This is a REAL issue.

I believe there are 2 things at stake here:

1. iOS 11.x.x is known to have TERRIBLE battery life (even without running ARLO). I really hope Apple addresses this issue because it seems to be device-wide. There are many studies of battery life that prove significant decreases in life.

2. Recent versions of Arlo running on iOS 11 is quadrupling battery drain and making the phone's battery VERY HOT!

In my experience, prior to upgrading to iOS11 (running 10) and using ARLO I could actively use the app (look at live cameras, and watch recorded videos) for appx 1 hour straight and only lose about 5-10% of battery life).

After upgrading my iPhone 7 Plus to IOS 11 and running ARLO, if I watch 5 minutes of video and say watch 5 minutes of live cam, I lose OVER 20% of my battery life and the phone gets hot.

I have used tons of other apps and the phone does not get this hot or battery drain as fast.

Please see what is causing the phone's processor to SPIKE when using ARLO. It must be something in the ARLO app for IOS that is not running the same as it did on IOS 10.

Re: Arlo App 2.4.4 on iOS

UK_MarkB — Sat, 21 Oct 2017 06:32:12 GMT

I agree, brand new Arlo user. Day 1 thought it was great. Now realise that th app is draining iPhone 7 battery rapidly and causing phone to get very hot. Major problem for me but assume it will be an obvious fix? If not, sadly the Arlo will have to be returned.

Re: Arlo App 2.4.4 on iOS

UK_MarkB — Sat, 21 Oct 2017 06:34:36 GMT

I have reloaded app. I have reset base station and rebuilt system. Same issue. Wife’s iPhone 7 has same issue.

Re: Arlo App 2.4.4 on iOS

cmnailtech — Sun, 22 Oct 2017 22:48:48 GMT

I have just installed Arlo pro, base station and 2 cameras, installed the app on iphone 7. and I am ASTOUNDED at how fast my iphone battery has been draining

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

BirdWatcherNY — Mon, 23 Oct 2017 17:39:15 GMT

Same thing here: iPhone 7 running iOS 10.3. The Arlo app absolutely kills the phone battery and it heats up. Really makes it unusable, other than for very quick spot-checks.

Funny thing is, the same Arlo app is on my older iPad Air, running iOS 11.0.1, and it's running fine there -- no overheating or battery drain at all. So I've resorted to using this iPad just to check on Arlo.

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

UK_MarkB — Mon, 23 Oct 2017 18:13:48 GMT

Many thanks. I see the same, my Gen2 iPad also seems to work fine with no obvious battery or heating issue.

Still I am hoping the Arlo team will find the bug and fix it quickly as I spend most of my time away (not carrying the iPad).

BirdWatcherNY wrote:
Same thing here: iPhone 7 running iOS 10.3. The Arlo app absolutely kills the phone battery and it heats up. Really makes it unusable, other than for very quick spot-checks.

Funny thing is, the same Arlo app is on my older iPad Air, running iOS 11.0.1, and it's running fine there -- no overheating or battery drain at all. So I've resorted to using this iPad just to check on Arlo.

Re: Arlo App 2.4.4 on iOS

JamesC — Mon, 23 Oct 2017 20:04:21 GMT

I've escalated this topic for further investigation. I will post an update when I have more information.

JamesC

Re: Arlo App 2.4.4 on iOS

UK_MarkB — Mon, 23 Oct 2017 20:34:27 GMT

Great. Thank you James.