topic Re: Initial Setup Arlo Pro in Arlo Pro

Initial Setup Arlo Pro

bluspider — Mon, 27 Nov 2017 15:27:15 GMT

Totally new to using security cameras. With great difficulty (see below) I was able to sync all 3 cameras with base. Problem is cameras go offline, if I move them more than 2 ft away from the base. Tried every thing nothing works. Looks like I am not the only one here. Any help would be greatly appreciated.

Opened a ticket with Arlo support around 9 pm eastern yesterday. No response so far. Tkt #29337300

Additonal Details:

Just tested internet speed - Upload speed is 35 MBPS and download is at 120 MBPS. Both modem and wireless router are by Netgear. Have 2 wifi networks running at 2.4GHz and 5 GHz. Tried changing channels for both networks, nothing worked.

Device Details:

Base:

HW Version VMB4000r3
Firmware 1.9.4.0_1554

Camera

HW Version H8

Firware 1.092.0.5_13833

Earlier Problems:

Base wont connect to internet - Solved by resetting base twice, restarting router and even cable modem. Finally it connected by itself after I left it on overnight.
Cameras wont sync - Solved by resetting and resyncing cameras several times. Had to remove battery and put back.
Motion detection wont work - Again I had to reset cameras and resync several times.

Re: Initial Setup Arlo Pro

TomMac — Mon, 27 Nov 2017 15:36:41 GMT

How far away from your wifi router is the base??

Can you move it away farther ? Try to get it at least the max cable lenght away if not more ( can be up to 300ft on ethernet tho moved than 10ft is usu enough )

Sounds like interference knocking off the cams.

Re: Initial Setup Arlo Pro

bluspider — Tue, 28 Nov 2017 15:23:12 GMT

Thanks for the reply. Initially it was very close to the router. Now I moved it about 5 ft away. Still same.
Just reset the base and reconfigured with just 1 camera. same problem continues, camera goes off-line if it placed more than 3 ft away from base.

I am not sure but Interference could not be a problem since I live in a single family home. Neighbours houses are at least about 40 ft from me.

Re: Initial Setup Arlo Pro

bluspider — Tue, 28 Nov 2017 16:21:52 GMT

Re: Initial Setup Arlo Pro

bluspider — Tue, 28 Nov 2017 16:23:20 GMT

Just heard from support after more than 36 hours since I opened the ticket, asking me to try everything I tried before. Not a good experience.

Re: Initial Setup Arlo Pro

bluspider — Tue, 28 Nov 2017 17:00:01 GMT

Apologize for inaccurate picture. Here is the correct scenario.

Re: Initial Setup Arlo Pro

bluspider — Tue, 28 Nov 2017 23:06:59 GMT

Quick update. Cams prompted availability of firmware update this evening. They are working fine since this firmware update. Motion detection still seems to be a problem. Sometimes recording wont start when some thing's moving around. Also batteries seems to be draining quick now.