topic Aro Pro system with three cameras, one of them is offline in Arlo Pro

Aro Pro system with three cameras, one of them is offline

satogato — Mon, 27 Nov 2017 17:51:34 GMT

I have an Aro Pro system with three cameras, one of them is offline. I have tried to get help without success.

Re: Aro Pro system with three cameras, one of them is offline

JamesC — Mon, 27 Nov 2017 17:51:46 GMT

satogato,

Is the battery depleted in the third camera? What is the LED behavior on that camera? How far away from the base station is the camera?

JamesC

Re: Aro Pro system with three cameras, one of them is offline

Arlo2342 — Mon, 27 Nov 2017 20:55:08 GMT

Not to hijack this thread .. but .. I encountered exact problem today .. 3 cameras .. one is offline .. will not synch up .. synching being done 1-3 feet from base unit .. battery was (is) not depleted .. problem occurred after recharging battery .. other 2 cameras working fine .. Thanks !

Re: Aro Pro system with three cameras, one of them is offline

Arlo2342 — Mon, 27 Nov 2017 21:22:43 GMT

Update from previous entry ... Seems as though I have a battery issue .. replaced battery in camera that was not synching .. problem resolved .. lucky that I had 'spare' battery' or I could not make the swap .. battery was purchased in April 2017 .. any chance it could still be under warranty ??

Re: Aro Pro system with three cameras, one of them is offline

jguerdat — Mon, 27 Nov 2017 21:45:20 GMT

As stated in the info that came with the system, warranty is for one year. Open a case with support here.

Re: Aro Pro system with three cameras, one of them is offline

satogato — Tue, 02 Jan 2018 20:02:53 GMT