topic Re: Notifications in Arlo Pro

7 Notifications for every 1

Trixie65 — Mon, 27 Nov 2017 23:00:46 GMT

After one event the alto says I️ have seven.
After two, 14. After 3, 21 and so on. I️ have erased the app and redownloaded. Has anyone else had this happen? Thank you!

Re: Notifications

jguerdat — Sat, 25 Nov 2017 19:41:11 GMT

Try a browser to see if the same thing happens. If so, the fastest thing to do is to remove all devices in Settings, My Devices and start fresh. Use the Add Device button on the Devices tab to add the base and sync the cameras. Verify that all your firmware is up to date.

Re: Notifications

Trixie65 — Sat, 25 Nov 2017 20:06:37 GMT

Thank you. I️t only happens on my husbands phone. My phone is the main user and it’s not a problem on mine.

Re: Notifications

jguerdat — Sat, 25 Nov 2017 23:23:37 GMT

What phone, OS and OS version for each of your devices? Have you tried restarting his phone?

Re: Notifications

Trixie65 — Sat, 25 Nov 2017 23:54:09 GMT

He has a 6 s +I️11.0.3

will try the restart. Thank you

Re: Notifications

jguerdat — Sat, 25 Nov 2017 23:55:23 GMT

Trixie65 wrote:
He has a 6 s +I️11.0.3

What about your phone?

Re: Notifications

Trixie65 — Sun, 26 Nov 2017 00:00:53 GMT

I️ have an 8 plus

Re: Notifications

JamesC — Mon, 27 Nov 2017 23:02:24 GMT

Trixie65,

Is your husband using a shared account via the Grant Access feature or is he logging in using the primary account? Are you still seeing this behavior?

JamesC

Re: Notifications

Trixie65 — Mon, 27 Nov 2017 23:53:24 GMT

He is on the grant access- and last time we had one movement mine said “1” and his said “13”. Lol

Re: Notifications

JamesC — Thu, 30 Nov 2017 15:57:58 GMT

Trixie65,

Try removing him from the Grant Access list and send a new invitation link. After the new invitation is accepted, test again to see if you still get the same behavior.

JamesC