topic Re: Arlo Authentication Service is currently shut down in Arlo Pro

Arlo Authentication Service is currently shut down;

Elsiehoskin — Sun, 26 Nov 2017 23:24:56 GMT

When logging into Arlo Pro VMB4000 I get a "Arlo Authentication Service is currently shut down" notification. It's been down for more than 2hrs. I checked on www.iidrn.com which confirmed it was down. 😞

Re: Arlo Authentication Service is currently shut down

Jstein80 — Sun, 26 Nov 2017 23:28:39 GMT

I'm having the same issue, two days in a row now! What good are these cameras, if you can't log in or get any notifications?? I think they may be going back to Costco.

Re: Arlo Authentication Service is currently shut down

jack1512003 — Sun, 26 Nov 2017 23:29:05 GMT

Same issue for me. Really disappointed, will probably return tomorrow.

Re: Arlo Authentication Service is currently shut down

Bdiddy — Sun, 26 Nov 2017 23:29:31 GMT

Same issue. Unfortunate there seems to be no word on cause or effort to restore. Like they think if they don’t say anything that it’ll just go away.

Re: Arlo Authentication Service is currently shut down

veryveryangry — Sun, 26 Nov 2017 23:29:52 GMT

Nonchalant that Arlo does not announce when or if the problem can be solved. Maybe it's time to look at an alternative camera system that works

Re: Arlo Authentication Service is currently shut down

ChristineT — Sun, 26 Nov 2017 23:30:11 GMT

Good afternoon @veryveryangry, @Elsiehoskin, @Bdiddy, @jack1512003, @Jstein80

As you may have seen, we have posted an update that this issue should now be resolved. We will continue to provide updates to that discussion as they become available. However, if you are still experiencing any issues related to the Base Station offline issue please feel free to reach out to me via private message with your contact information and I'll be happy to continue troubleshooting this issue until it is resolved.

Again, we sincerely apologize for any inconvenience this issue has caused.

Best Regards,

Christine