topic Re: Arlo service down in Arlo Pro

Arlo service down

Amygross — Fri, 24 Nov 2017 22:15:35 GMT

Anyone having issues getting in to the app and website? Every time I try, it says the authentication service is down.

Re: Arlo service down

Streak2 — Fri, 24 Nov 2017 22:18:54 GMT

There was a problem. Up and working for me now.

Re: Arlo service down

Langille — Fri, 24 Nov 2017 22:29:17 GMT

Yes I am having the same problem,

Re: Arlo service down

josephgarvey17 — Fri, 24 Nov 2017 22:31:25 GMT

Still ongoing issues

Bases not connecting now

Re: Arlo service down

mep123 — Fri, 24 Nov 2017 22:39:41 GMT

It is not fixed.

Re: Arlo service down

jguerdat — Fri, 24 Nov 2017 22:40:21 GMT

There was a problem with at least some servers. It's working now, at least for me.

Re: Arlo service down

josephgarvey17 — Fri, 24 Nov 2017 22:41:14 GMT

Still issues with base connecting for a lot of people

Re: Arlo service down

DSK1 — Fri, 24 Nov 2017 22:52:54 GMT

Had the same service not available. When logging in. Rebooted and now base will not connect to the network but I can log in now. 🙂

Re: Arlo service down

magnetism87 — Fri, 24 Nov 2017 22:57:43 GMT

My base station won't connect either. I thought it was a problem with my base station, and the resetting it. My internet connection light is off, not even amber. I tried calling support but the line is always busy. It is 6 pm EST November 24, 2017

Re: Arlo service down

ByeArlo — Fri, 24 Nov 2017 23:03:25 GMT

You'd think the least this company would do is post something on their social channels about a server outage. I can't believe how incompetent their customer care operation is!!!

Re: Arlo service down

JP-00 — Fri, 24 Nov 2017 23:19:37 GMT

the base and cameras are not talking. I cannot turn cameras on an off

Re: Arlo service down

JP-00 — Fri, 24 Nov 2017 23:22:13 GMT

My base looks normal, all three lights are on; just cameras cannot be turned on since I turned them off this morning.

Re: Arlo service down

Denali01 — Fri, 24 Nov 2017 23:28:23 GMT

Yes exactly

Re: Arlo service down

harley239 — Fri, 24 Nov 2017 23:38:15 GMT

I unplugged base and now wont connect to internet, and center light is amber.. Sounds like an Arlo problem.

Re: Arlo service down

Vcross — Fri, 24 Nov 2017 23:42:55 GMT

Same issue with my arlo pro,suddenly after 2months wont connect to internet,have done all the rest ECT,nothing!!!,im in christchurch.no online help??.sent email,was told outside working hours.they will get back to me monday. 😞

Re: Arlo service down

AM11 — Fri, 24 Nov 2017 23:43:30 GMT

Reset the base a couple of times. Network light is amber. Unable to connect.

Re: Arlo service down

harley239 — Fri, 24 Nov 2017 23:46:11 GMT

Must wait, keep trying..support is worst i've seen to say the least.

Re: Arlo service down

mingogucci12 — Fri, 24 Nov 2017 23:48:44 GMT

Base station off line all day..

Re: Arlo service down

Andyha — Fri, 24 Nov 2017 23:56:52 GMT

Mine was up earlier but now it's been down for about 3 hours and I cant get through to customer service. Terrible support! Luckily I can still return this to Costco if this keeps up.

Re: Arlo service down

anonmizer — Sat, 25 Nov 2017 00:03:12 GMT

Having the exact same problem. At first it was service interruption for authentication both on mobile and desktop. Then it was 'sorry service is down'. I restart the base station...surprise...not able to connect to the internet now. Tried power-cycling, reseting, new ethernet port, power-cycled the router - nothing works.

Glad to hear I am not the only one. Hope this starts working again.