topic Re: Arlo Pro major lag in Arlo Pro

Arlo Pro major lag

Razor483 — Sat, 03 Dec 2016 01:27:59 GMT

I have between 10 and 15 seconds of lag between realtime and camera feed... just completely useless for two way talk and realtime security. My doorbell camera has much better connection than this and there's no base station... I don't understand it. Anyone have any suggestions before I send the whole 4 pack Arlo Pro set back to the store?

Re: Arlo Pro major lag

steve_t — Sat, 03 Dec 2016 03:13:03 GMT

If you have the camera closer to the base station, do you get less lag? What are your internet speeds - ping, down, up? Go to www.speedtest.net to check. Unfortunately, the connection from camera to base is slow if it's far away. Then the signal has to go from the base station to the router to the internet to the arlo servers back down the internet to your phone/computer. If your internet speed, especially up, is slow, there will be a delay

Re: Arlo Pro major lag

Razor483 — Sat, 03 Dec 2016 03:25:26 GMT

200Mb+ download and 15-20Mb up. It doesn't change if I bring it closer to base and didn't change when I plugged into a different router.

Re: Arlo Pro major lag

jun3280 — Sat, 03 Dec 2016 22:51:01 GMT

Is there not a way to bypass the server to improve camera responsiveness during live view? Isn't that what they do for the "camera positioning" option? It would be ideal if there was a realtime/live mode where you could effectively use the 2 way communication.

Re: Arlo Pro major lag

Johnny290 — Sat, 03 Dec 2016 23:02:25 GMT

I agree ,please inprove this netgear

jun3280 wrote:
Is there not a way to bypass the server to improve camera responsiveness during live view? Isn't that what they do for the "camera positioning" option? It would be ideal if there was a realtime/live mode where you could effectively use the 2 way communication.

Re: Arlo Pro major lag

jguerdat — Sun, 04 Dec 2016 01:30:42 GMT

No way to bypass the servers - that's the architecture. There are various servers around the world but not all are located near you. My server always seems to be in Ireland although I'm in NYS.

Re: Arlo Pro major lag

Johnny290 — Sun, 04 Dec 2016 01:35:43 GMT

Thanks. Me to ny

jguerdat wrote:
No way to bypass the servers - that's the architecture. There are various servers around the world but not all are located near you. My server always seems to be in Ireland although I'm in NYS.

Re: Arlo Pro major lag

jun3280 — Sun, 04 Dec 2016 02:13:02 GMT

How do you find out what server you are connected to? Perhaps to improve performance, they should allow the option to choose the closest server.

With regards to the architecture, I have to think they should be able to programmatically bypass the server based on a set of conditions. My thought is a follows if LIVE VIEW is selected :

1. If USB Hard Drive is connected to ARLO HUB

2. Bypass SERVER, and use Local Area Connection to connect user (computer, phone) to camera (realtime IP Connection).

3. User communicates from device to camera in real time

4. Content is stored on USB Hard Drive.

5. If no USB Hard Drive is connected to ARLO Hub

6. Use default method, connecting through SERVER (10 sec delay)

7. Store content to cloud.

I have a WINK hub, and originally the device was setup to always go through the server, and they were able to add local area connections. This was also true for cloud storage like Drop Box. I guess it ultimately depends on how many people want true LIVE VIEW. To build in the capability for 2 way communication is a wasted effort by Netgear if there is a 10-20 sec delay. The LIVE VIEW is in particular could very useful for communicating with people at the door.

That said the ease of setup and the interface of Arlo Pro is very nice. Hopefully, they are able to improve on the existing capabilities.

Re: Arlo Pro major lag

Johnny290 — Sun, 04 Dec 2016 02:19:02 GMT

That would nice if they would do it. I use smart things

Re: Arlo Pro major lag

Pho77 — Thu, 27 Apr 2017 09:23:15 GMT

I just bought the Arlo Pro and the lag is also 10-15 sec. This is just not acceptable and Harvey Norman won't even give me a refund.

Re: Arlo Pro major lag

JamesC — Fri, 28 Apr 2017 21:20:50 GMT

Pho77,

How far away from the base station is the camera and what is the signal strength indicator showing? You might consider relocating the base station/camera so that they are closer together to try and improve the connection.

JamesC

Re: Arlo Pro major lag

Pho77 — Fri, 28 Apr 2017 23:21:09 GMT

The 3 cameras are lined up right next to the hub (15cm) which is connected to my netgear nighthawk.
My upload speed is just above the minimum requirement which i found out after purchasing the product. Disappointing that this was not clearly stated on the product box and I will be taking this up further with the consumer protection onbudsman authority.
Having said that, i purchase the arlo on good faith as i have a Motorolla baby monitor connected to Hubble app and the lag is just 2 seconds. I was expecting Arlo Pro to at least meet or exceed the motorolla baby monitor's system architecture (for example, ability for internal network wifi or arlo to increase country server capability where video is uploaded to per jun3280's comment)
I am very disappointed and will not add any further Netgear Products.

Clearly there are strategic reasons for this product in relation to future product/segment releases (Arlo Baby)

Anyway.

Re: Arlo Pro major lag

JamesC — Mon, 01 May 2017 15:16:47 GMT

Pho77,

I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro major lag

Pho77 — Wed, 03 May 2017 10:53:05 GMT

A case was submitted before my initial comments above. I am still waiting for the support agent to follow up on what he said he would do.