topic Re: Batteries not charging in Arlo Pro

Batteries not charging

BQS808 — Sat, 18 Nov 2017 00:04:11 GMT

All 3 of the cams batteries died and i have been trying to charge them with the cord provided. I have tried all cams and different outlets and I bought a new charging cord but it still wont charge. It shows its plugged in and it will work while charging but after I unplugg it it dies again. I have charged it for 4 hrs, 8 hrs and even overnight. Still no luck. I forked out the money to buy the solar pannels (which i saw had bad reviews) they wont arrive for 2 weeks. I really need security cams at my office location.

cant find a contact # for Arlo and i read somewhere that they charge for customer support. Plase lmk if there is anything special i need to do to get my batteries to hold a charge.

Any feed back is appricated.

Re: Batteries not charging

steve_t — Sat, 18 Nov 2017 00:29:34 GMT

That seems very strange to occur to all 3 cameras. I would have to suspect there's a problem with your charger. When the charger is plugged in and it's charging, can you go to the camera settings and see what the battery level is up to? Does it get to 100% and the blue LED on the front of the camera stays solid? Are you using the genuine charger or just the cord?

Re: Batteries not charging

jguerdat — Sat, 18 Nov 2017 01:22:01 GMT

The charger needs to support Qualcomm's Quick Charge capability with 5v (which will run the cameras) and 9v (which will charge the batteries). That's why you need to use the Netgear charger.

Use the Contact Support link at the bottom hereto open a case.