topic Re: Arlo pro one camera that repeatedly goes offline? in Arlo Pro

Arlo pro one camera that repeatedly goes offline?

Jberner258421 — Wed, 15 Nov 2017 00:08:36 GMT

I have one camera that repeatedly goes offline? I’ve Synced the camera three times since I purchased it yesterday. Getting really frustrated. This camera is also the closets camera to the base station. Ideas please before I return and go with Drop Camera Thanks

Re: Arlo pro one camera that repeatedly goes offline?

TomMac — Wed, 15 Nov 2017 00:08:48 GMT

Try and swap the trouble camera with one working...see if the issue follows the camera or it's the location.

Re: Arlo pro one camera that repeatedly goes offline?

Jberner258421 — Wed, 15 Nov 2017 01:36:37 GMT

It’s the camera! When I connect it to the power source it comes right back online. The minute I unplug it from power, offline! I’ve tried to re sync the camera to no avail. So frustrating

Re: Arlo pro one camera that repeatedly goes offline?

jguerdat — Wed, 15 Nov 2017 13:40:03 GMT

Why beat yourself up? Swap at the store or open a case with support here.

Re: Arlo pro one camera that repeatedly goes offline?

Jberner258421 — Wed, 15 Nov 2017 13:50:24 GMT

Netgear is sending me a new camera that I had to pay $16.00 dollars to get. They said it was a hardware issue with that camera.