topic Re: microphone can not connect with T-Mobile data? Only with wifi. in Arlo Pro

microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:03:30 GMT

Why mic phone can not connected with T-Mobile data? Only with wifi.

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:03:44 GMT

Check your privacy settings and allow it to access

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:04:06 GMT

Check your privacy settings under Microphone and allow it to access

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:04:18 GMT

Also check your cellular data and make sure Arlo App is allowed to access.. see if this helps..

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:04:34 GMT

I can't find where is the privacy setting I tried to push the mic phone it only appeared connecting......... but was not successful

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:04:46 GMT

Cellular data is allowed to access arlo pro app.

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:04:57 GMT

I just got to access to mic phone pivacy setting is on now but still not working please help!

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:05:09 GMT

Try and Restart your phone.. see if that helps

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:06:11 GMT

Just tried........ but still not working......

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:06:23 GMT

Hmm.. that's strange.. Are you using iOS? Is your Tmobile Carrier firmware Updated? Like mine says Tmobile 28.4.. Any family member who has a Tmobile phone? Maybe try it on theirs and see just to troubleshoot.. Have you tried rebooting your Arlo system? Try uninstalling the Arlo App and re-install? Also, if you're using iOS.. You can go to your "Settings" and go scroll down and you should see Arlo App icon click on that and then you should see "Cellular Data".. if turned off.. turn it on.. and same goes to Microphone.. then restart phone.. Hope this will work..

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:06:36 GMT

Please when I can find T-Mobile carrier firmware update?
I am using iphone7 plus

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:06:49 GMT

Do this first.. Click "Settings" --> Scroll down and Click "Arlo" --> "Microphone" & "Cellular Data" <-- Turn these ON.. see if this works..

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:07:00 GMT

I just checked the T-Mobile firmware is up today 28.4 and uninstalled the arlo app and installed back turned off the base unplugged it few minutes after turn everything on turn the mic phone and cellular data are On. The results are so frustrating still no working.

Re: microphone can not connect with T-Mobile data? Only with wifi.

JPC — Tue, 20 Jun 2017 16:07:24 GMT

That's really strange.. Am sorry.. it didn't work.. Usually it should go through.. Under settings again.. Is your "Airplane Mode" turned On.. by any chance.. if it is.. turn it off.. If still not working, you can contact support down below here..

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:07:37 GMT

What's your advise for now?

Re: microphone can not connect with T-Mobile data? Only with wifi.

Edieu — Tue, 20 Jun 2017 16:07:52 GMT

I used the older model iPhone 4 T-Mobile carriers 27.3 is working well on mic phone without wifi but my phone currently is 28.4 please help how to downgrade to 27.3

Re: microphone can not connect with T-Mobile data? Only with wifi.

JamesC — Tue, 20 Jun 2017 16:17:17 GMT

I have escalated this topic for investigation. I will post an update when I have more information.

JamesC

Re: microphone can not connect with T-Mobile data? Only with wifi.

Bansyong — Fri, 14 Jul 2017 21:55:53 GMT

I'm also having the same issue. I have iphone6 plus with iOS 10.3.2 and T-Mobile as carrier. But when I try to use my Samsung s7, push to talk feature works just fine. Is it the phone? The cellphone carrier? OS? I hope NETGEAR resolves this issue right away...

Re: microphone can not connect with T-Mobile data? Only with wifi.

JamesC — Mon, 17 Jul 2017 17:59:36 GMT

Bansyong,

Engineering is currently investigating this issue. I will post an update when I have more information.

JamesC

Re: microphone can not connect with T-Mobile data? Only with wifi.

malcolmb — Fri, 21 Jul 2017 13:35:20 GMT

So I've been having this issue for awhile and it's been super frustrating because one of the main reasons I got Arlo was two-way communication with my dog if he does something he's not supposed to, like get on the counter... I followed all of the suggested remedies (uninstall, reinstall, power cycle phone, remove cameras, reinstall cameras, rest base station, factory reset phone, reinstall,...) Nothing worked. Turns out there is a solution, better, a work around. If you have a VPN that blocks IPv6 (I use Private Internet Access) the microphone will work over cellular. I believe (no expert here...) T-Mobile prefers IPv6 and it's not supported by the Arlo Pros (at least not for the two way audio), and P.I.A disables IPv6 to prevent "IPv6 leaks".

TL;DR

If you must have two-way communication, use Private Internet Access until the issue is resolved.

Hope this helps.