topic Re: Can use talk back Microphone only when connected to wifi in Arlo Pro

Can use talk back Microphone only when connected to wifi

dadzoid — Fri, 30 Jun 2017 17:44:43 GMT

Can use talk back Microphone only when connected to wifi. When using Tmobile data I can hear in the room but I cant talk to room icon shows connecting......... Others have same problem for months with no fix. Iphone, ,current software,, correct settings,, T mobile,, LTE. If this is not fixable maybe netgear should advertise that DATA two way communication not compatible with Tmobile Iphone LTE. Doesn't anyone at netgear have Arlo and Iphone on tmobile.

Re: Can use talk back Microphone only when connected to wifi

jguerdat — Fri, 30 Jun 2017 17:44:59 GMT

It sounds more like a TMobile issue than an Arlo one but can't be sure. Contact both TMobile as well as support here to see if the two can create a resolution.

Re: Can use talk back Microphone only when connected to wifi

JamesC — Fri, 30 Jun 2017 17:45:19 GMT

dadzoid,

Engineering is currently investigating this issue. I will post an update when I have more information.

JamesC

Re: Can use talk back Microphone only when connected to wifi

Lenji — Sat, 28 Oct 2017 21:41:38 GMT

I have not yet purchased the Arlo 2, but I want to. The only barrier is that I have read " T-Mobile uses IPV6 where Arlo Pro uses IPV4" If so, I assume that I will never be able to "intercom" with an Arlo Pro 2 (connected to WiFi) and my t-mobile phone (over LTE network). Has anyone else discovered similar information?

Re: Can use talk back Microphone only when connected to wifi

hedgehog26 — Mon, 30 Oct 2017 15:10:08 GMT

Any update on this issue? Major disappointment about Arlo Pro right now.

Re: Can use talk back Microphone only when connected to wifi

DavyR — Fri, 17 Nov 2017 00:31:29 GMT

I have the same issue. Microphone doesn't connect on my Iphone 6s via TMobile wireless network.

Wish I knew this before signing up with Tmobile and buying Arlo Pro system...

Please provide update when available. Thanks

Re: Can use talk back Microphone only when connected to wifi

JamesC — Tue, 21 Nov 2017 21:48:35 GMT

A fix for this went out recently that should resolve issues with the push to talk feature when using a T-Mobile device on a data connection. Please let me know if you continue experiencing any issues.

JamesC

Re: Can use talk back Microphone only when connected to wifi

DavyR — Tue, 21 Nov 2017 22:27:48 GMT

Thanks, James!