topic Solar Panel taking camera offline in Arlo Pro

Solar Panel taking camera offline

Sakima13 — Sat, 28 Oct 2017 18:38:52 GMT

I have three Arlo Pro wireless cameras. And have had them for a while now. I've decided that getting up and down the ladder to charge these will not be feasible in the winter, so I purchased a solar panel. First I purchased an offbrand. It kept taking the camera offline, so I returned it. I tried switching cameras around, switching batteries around, switching locations, resyncing, rebooting. All of this. So I got tired of this and bought an Arlo Solar Panel. Plugged it in, same thing. It's offline again. What am I doing wrong? It shows the camera is charging. I'm getting tired of messing with these things. I spend wayyyyy too much time on this. Seems like this should be a no brainer, but obviously there is an issue. Anyone have a solution?

Re: Solar Panel taking camera offline

jguerdat — Sat, 28 Oct 2017 19:32:46 GMT

Offline can be a variety of things such as dead batteries, 2.4GHz interference, weak signal, or just a display issue. It looks like you've tried everything I'd suggest. It may be that the non-Arlo panel did something to the camera - or not. About all you can do now is open a case with support to see what they may ultimately do.

Re: Solar Panel taking camera offline

silverado44 — Sat, 28 Oct 2017 21:59:26 GMT

Try charging your cameras to 100% then put back up and plug the solar panel in as it might be taking the camera offline till a certain charge % is reached.

Re: Solar Panel taking camera offline

Sakima13 — Sun, 29 Oct 2017 20:01:35 GMT

Silverado44 you are correct. Brought the camera in and charged it to 100% before hooking it up to the solar panel. After that it worked. Thank you so much for the solution!