topic Re: My library history has disappeared? in Arlo Pro

My library history has disappeared?

Jacraig — Wed, 25 Oct 2017 13:00:35 GMT

My library history is gone minus today’s events. I had an event last night I wanted to check out and can’t now? Is it gone? Any reason my base station would stop saving weekly increments?

Re: My library history has disappeared?

pabs4 — Wed, 25 Oct 2017 13:03:36 GMT

My library history is also gone. They were there yesterday, and now they are all gone.

Re: My library history has disappeared?

Jacraig — Wed, 25 Oct 2017 13:09:47 GMT

I think it’s safe to say there is a problem at Arlo hq

Re: My library history has disappeared?

tsuthard — Wed, 25 Oct 2017 13:15:30 GMT

Same thing happened to me. All recordings in the library from yesterday back are gone.

Re: My library history has disappeared?

Jersey317 — Wed, 25 Oct 2017 13:44:09 GMT

Mine too! Did you get any answer??

Re: My library history has disappeared?

tsuthard — Wed, 25 Oct 2017 13:54:11 GMT

From Net gear support : "Please be informed that our engineers are already aware that Arlo users are temporarily unable to access videos recorded prior to 2:30 AM PST in their library due to some server maintenance. Our engineers are actively working to restore this feature as soon as possible. But don't you worry all videos are safe and your camera system is working fine. We will notify you as soon as the server is back online. "

Re: My library history has disappeared?

margbott — Wed, 25 Oct 2017 13:57:03 GMT

Me too..

Re: My library history has disappeared?

Jersey317 — Wed, 25 Oct 2017 14:08:46 GMT

I’m on the phone with Arlo. (408) 638 3750 I’m told the engineers are aware of the problem and actively working to repair the server. I’m supposed to get an email when the library is repaired. No time frame for the repair.

Re: My library history has disappeared?

kev001 — Wed, 25 Oct 2017 14:09:05 GMT

Same issue!!

Re: My library history has disappeared?

ChinJing — Wed, 25 Oct 2017 14:49:18 GMT

me too, my library is only visible for septmeber and from today, all recordings from the month of october before today are gone. i also had some motion alerts from last night i could not see when i went to check this morning. i contacted arlo support they said there was some issue. also i tried to ask the community but the ask the community links buttons in the app and on the web dont seem to work. so i am ubable to post any questions to the community other than reply.

Re: My library history has disappeared?

Johnny290 — Wed, 25 Oct 2017 15:10:33 GMT

My library has also disappeared

Re: My library history has disappeared?

lwhitty — Wed, 25 Oct 2017 16:00:22 GMT

Same here. All recordings prior to 10/25 are gone.

Re: My library history has disappeared?

atman81 — Wed, 25 Oct 2017 16:12:10 GMT

Same here. Frustrating as we had some pumpkins stolen and I'd love to see who did it. First time the camera would have actually been used for the reason we bought it.

Re: My library history has disappeared?

Alanmartins — Wed, 25 Oct 2017 16:11:41 GMT

Lost all my recordings also, they vanished from library, NOT GOOD netgear.

Re: My library history has disappeared?

jguerdat — Wed, 25 Oct 2017 16:19:01 GMT

Please read the thread with the link to the post describing what's happening.

Re: My library history has disappeared?

sybersnot — Wed, 25 Oct 2017 16:19:12 GMT

Mine too.

Re: My library history has disappeared?

Deanomite — Wed, 25 Oct 2017 16:37:48 GMT

Same here. And of course last night had a car break-in, but NO VIDEO! what is the point of having a camera if I cannot view what is going on? When will this be available?!?!

Re: My library history has disappeared?

Jacraig — Wed, 25 Oct 2017 17:01:22 GMT

Arlo sent a message saying they have all the information and we will get it back, just having some maintenance issues they are resolving

Re: My library history has disappeared?

skingspan — Wed, 25 Oct 2017 17:29:12 GMT

Glad to see it is not just me.

Re: My library history has disappeared?

pabs4 — Wed, 25 Oct 2017 20:24:36 GMT

My library has been restored, but it appears my cameras recorded nothing today prior to around 6am Central Time.