topic Re: Mode and Devices Blank in Arlo Pro

Mode and Devices Blank

Nukem22 — Mon, 16 Oct 2017 16:04:59 GMT

The Mode and Devices screen often comes up blank. When I get a motion notification, the screens are blank. Sometimes they will connect after several minutes and sometimes they don't. I'm really getting sick of this.

Re: Mode and Devices Blank

steve_t — Mon, 16 Oct 2017 19:39:01 GMT

Can't see clearly but do you have data on? Does it happen if you're connected to wifi?

Re: Mode and Devices Blank

jguerdat — Mon, 16 Oct 2017 20:40:34 GMT

Have you tried a browser? If that works ok, it's something about your phone and/or app installation. Have you restarted your phone and reinstalled the app? If so, is there a difference between when you're on WiFi vs. cell service?

Re: Mode and Devices Blank

Nukem22 — Mon, 16 Oct 2017 20:44:45 GMT

Yes, data is on. It happens intermittently, whether WiFi or 4G. It may be the app. I updated the app a few days ago.

Re: Mode and Devices Blank

JamesC — Wed, 18 Oct 2017 21:25:41 GMT

Nukem22,

What model device are you using? What OS version is it on?

JamesC

Re: Mode and Devices Blank

Nukem22 — Wed, 18 Oct 2017 23:19:02 GMT

Samsung Galaxy S8 using Android 7.0

Re: Mode and Devices Blank

JamesC — Fri, 20 Oct 2017 18:04:19 GMT

Nukem22,

Consider reinstalling the Arlo Mobile app. Do you still see the same behavior?

JamesC

Re: Mode and Devices Blank

Nukem22 — Fri, 20 Oct 2017 18:11:57 GMT

I'll try to reinstall. It still will only show Mode and Devices about 1 in 5 times I use the app, nut the Library is there every time.
Also, is there a way to go back to the Library after viewing a video? It always goes back to Mode, which means reloading all of the Library thumbnails.

Re: Mode and Devices Blank

JamesC — Wed, 25 Oct 2017 16:12:32 GMT

Nukem22,

After viewing a clip in the library, you tapping back will return you to the library, not modes.

Have you tried rebooting your mobile device? I've not been able to replicate any issues with Android and loading the Modes screen.

JamesC