topic All cameras displaying active motion icon (orange man) but none are alerting on new motion events in Arlo Pro

All cameras displaying active motion icon (orange man) but none are alerting on new motion events

Timmay — Wed, 25 Oct 2017 15:38:29 GMT

Moved from a reply to another post.

Over the last few days, I've found that the cameras would only alert and record the first instance of motion. Subsequent motions are not recorded nor am I alerted.

When this happens I noticed that the motion icon (when looking at the devices screen) is lit up (orange) and won’t turn off (turn back to black), so any motion during this time is not alerted nor recorded.

I have to reset it by turning live view on and off or restart the base station before the motion icon turns back to black. I then get alerted to the next motion and video is recorded. But then it get stuck again at some point and I have to repeat the process.

I just contacted support (terrible experience BTW) about this. Support didn't have a clue and suggested that I remove all of my cameras and resync to the base. I have 5 cameras (4 exterior, 1 interior) and 4 of them displayed this issue. The one interior camera did not but it is in a location that rarely has activity so I'm assuming that is why it was not in the frozen state. I've added a screenshot (edited to protect the innocent ) to illustrate the status of the cameras when the issues is occuring.

Re: All cameras displaying active motion icon (orange man) but none are alerting on new motion event

Timmay — Wed, 25 Oct 2017 15:50:29 GMT

Found another discussion on this:

https://community.netgear.com/t5/Arlo-Pro/Arlo-pro-will-not-reset-motion-sensor-The-motion-icon-stays/m-p/1318883#M16949

However, the "solution" is same as I've done; reboot base or go to Live video on camera. This is a band-aid approach that needs a real solution. When this is occuring, we get a false sense of security as no alerts (and no recordings) are being received for any motion. If something were to occur during this time, there would be no record of it which renders these camera useless. It's happened over night which makes it worse.

Re: All cameras displaying active motion icon (orange man) but none are alerting on new motion event

JamesC — Fri, 27 Oct 2017 15:16:32 GMT

Timmay,

Does restarting the base station resolve the issue for your system? Are you still seeing this behavior?

JamesC

Re: All cameras displaying active motion icon (orange man) but none are alerting on new motion event

Timmay — Fri, 27 Oct 2017 16:14:58 GMT

I have not experienced the issue again. Happened 2 days in row during the same 2 days that netgear had the issue of missing recordings. Wondering if related. I am now actively monitoring camera status occasionally to confirm it is detecting motion and recording.