topic Re: Database service is currently down... in Arlo Pro

Database service is currently down...

RiverboatStaff — Tue, 25 Jul 2017 20:08:40 GMT

We are now received a "database is down" messgae from all apps when we try to do anything with the cameras. We were having notification and other issues and the support staff asked us to remove and re-sync. We can't remove because of this messgae, and now the cameras appear as offline. Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless. So now I am down 2 cams in adition to the initial problem. When will this be fixed? This is now the 3rd different time we have been seriously affected by "down" services with Arlo.

Re: Database service is currently down...

JamesC — Wed, 26 Jul 2017 17:20:09 GMT

RiverboatStaff,

Are you getting this message when attempting to log in or is this happening when attempting to live stream?

Can you provide a screenshot of the error?

JamesC

Re: Database service is currently down...

CJS8 — Wed, 25 Oct 2017 09:06:09 GMT

Im also getting database down, do we know when this will be resolved ?

Unable to access the library for any data

Live feed works

JamesC wrote:
RiverboatStaff,

Are you getting this message when attempting to log in or is this happening when attempting to live stream?

Can you provide a screenshot of the error?

JamesC

Re: Database service is currently down...

DeArlo — Wed, 25 Oct 2017 09:26:43 GMT

It was down for us too. When we logged in to view library, we saw the same message.

We're now able to view some newer recordings for the past ten minutes or so [Oct 25 - 2:17am Pacific Time], but recordings from Oct 1-Oct 24 have not been restored yet.

Re: Database service is currently down...

CJS8 — Wed, 25 Oct 2017 09:36:53 GMT

I can now see some of the library, but unable to view any videos for yesterday or the last 30 days.

Is this issue still being looked at ?

Re: Database service is currently down...

mdgm-ntgr — Wed, 25 Oct 2017 10:42:33 GMT

Please see Arlo outage

Re: Database service is currently down...

ReconyxSC950 — Thu, 09 Nov 2017 05:13:54 GMT

It's the crummy slow servers that they have all these cameras operating from. There never is any "real unbiased" replies to the crummy cameras and Netgear/Arlo equipment. Always remember, as long as you're using this companies product, you're going to have issues constantly. They'll say it's you not the product every time

RiverboatStaff wrote:
We are now received a "database is down" messgae from all apps when we try to do anything with the cameras. We were having notification and other issues and the support staff asked us to remove and re-sync. We can't remove because of this messgae, and now the cameras appear as offline. Has been going on since around 10:30am EST and have restarted everything, tested internet connection which is both fast and flawless. So now I am down 2 cams in adition to the initial problem. When will this be fixed? This is now the 3rd different time we have been seriously affected by "down" services with Arlo.