topic Re: Arlo Pro delete videos in Arlo Pro

Arlo Pro delete videos

proberts — Sat, 21 Oct 2017 14:14:00 GMT

Why can't I delete videos on shared devices like I could before? I monitor my father's home for him, and I used to be able to delete saved videos from the Library. Now the Delete option is gone, and a Donate option appears. How can I get back the Delete option for all the devices I monitor?

Why the change?

Re: Arlo Pro delete videos

jguerdat — Sat, 21 Oct 2017 19:48:36 GMT

Are you using a guest account for that system? Maybe the extra privileges were turned off in the master account under Grant Access.

Re: Arlo Pro delete videos

proberts — Sun, 22 Oct 2017 20:42:44 GMT

I set the system up for my father who is 84 years old. He wouldn't know how to make a change that prevented me from deleting, and I didn't do it. I think it was the same software update that added the Donate button.

Re: Arlo Pro delete videos

jguerdat — Mon, 23 Oct 2017 00:45:33 GMT

If you know the master account credentials, log in and set it yourself.