topic Re: Microphone will not Connect with VMS4430 (Arlo Pro) in Arlo Pro

Microphone will not Connect with VMS4430

tomtiger — Sat, 21 Oct 2017 19:31:48 GMT

Just bought this system, may return it......motion detection works good,; however, microphone with not connect, what's the solution? When trying to connect, just get a spinning circle. Can not get the green button before pressing for purple. Thank you.

Re: Microphone will not Connect with VMS4430

tomtiger — Sat, 21 Oct 2017 19:33:40 GMT

This is an Arlo Pro System for clarification!

Re: Microphone will not Connect with VMS4430

jguerdat — Sat, 21 Oct 2017 20:03:54 GMT

Did you check to verify that your phone has granted permission to the app to use the mic?

Re: Microphone will not Connect with VMS4430

tomtiger — Sat, 21 Oct 2017 23:59:23 GMT

Yes, everything is on......seems to ba a problem when I am away from home??? Thank you for your reply.

Re: Microphone will not Connect with VMS4430

jguerdat — Sun, 22 Oct 2017 00:44:56 GMT

T-Mobile? They use IPv6 which is currently causing a problem.

Re: Microphone will not Connect with VMS4430 (Arlo Pro)

tomtiger — Sun, 22 Oct 2017 16:18:22 GMT

Yes, We have T-mobile....can I correct? Thanks.

Re: Microphone will not Connect with VMS4430 (Arlo Pro)

tomtiger — Sun, 22 Oct 2017 16:29:08 GMT

What is IPv6?

Re: Microphone will not Connect with VMS4430 (Arlo Pro)

jguerdat — Sun, 22 Oct 2017 17:20:30 GMT

Nothing you can do to correct the issue. It's a T-Mobile/Arlo issue.

IPv6 is an Internet addressing scheme that has much more capability for the zillions of devices that need a network address - it has more address space. The original IPv4 has run out of space - when it was first introduced, no one thought all the addresses could possibly be used. Then the Internet happened as well as mobile devices and the Internet of Things (thermostats, etc.). There's a slow switch to IPv6 going on but there's work to do behind the scenes.

Re: Microphone will not Connect with VMS4430 (Arlo Pro)

JamesC — Tue, 21 Nov 2017 21:52:34 GMT

A fix for this went out recently that should resolve issues with the push to talk feature when using a T-Mobile device on a data connection. Please let me know if you continue experiencing any issues.

JamesC