topic Re: Arlo pro not charging even with powe adapter in Arlo Pro

Arlo pro not charging even with powe adapter

Deedee518 — Fri, 22 Sep 2017 20:51:33 GMT

I have the 4 Arlo pro cameras and I seem to always have a problem when charging them. I have purchased the power adapter and everything was working fine until it started telling me the power source is not compatible and when it decides to charge, it does it for like a few minutes and then no more charge. This is frustrating. I paid 700 USD for this set of cameras And it was a total waste of money, time AND effort. Horrible. I can't even return them that's the worse part. I even tried swapping out the batteries to no avail. I even swapped the camera itself. Disappointing Netgear

Re: Arlo pro not charging even with powe adapter

TomMac — Sat, 23 Sep 2017 00:01:03 GMT

I believe Netgear is aware of this and working on a fix... other than that, got nothing

Re: Arlo pro not charging even with powe adapter

JamesC — Mon, 25 Sep 2017 18:17:34 GMT

Deedee518,

What power adapter did you purchase? Third-party power adapters are not recommended and may cause issues like you describe.

Is the power adapter you're using the Arlo branded VMA4700 found here: Outdoor Power Adapter (VMA4700)

JamesC

Re: Arlo pro not charging even with powe adapter

Deedee518 — Mon, 25 Sep 2017 18:48:31 GMT

Yes its the arlo ones I purchased. It's unreal how these cameras are total crap. The Charger is fine in one camera but not the other. It makes no sense

Re: Arlo pro not charging even with powe adapter

JamesC — Tue, 26 Sep 2017 17:25:38 GMT

Deedee518,

Does the problem camera behave the same way with the original charger that was included with your Arlo kit (standard indoor wall plug/usb cable)?

JamesC

Re: Arlo pro not charging even with powe adapter

Klemeci — Fri, 20 Oct 2017 18:39:21 GMT

I have the same problem, one of my ARLO Pro cameras will not charge with Netfear ARLO Pro Charging cable. It shows that it is plugged in but continues to discharge.

Re: Arlo pro not charging even with powe adapter

jguerdat — Fri, 20 Oct 2017 21:07:21 GMT

Either the camera or battery is bad. Swap at the store or open a case with support here.

Re: Arlo pro not charging even with powe adapter

Simba1107 — Sun, 31 Dec 2017 22:34:21 GMT

I have the same problem with Arolo Professional. The batteries do not charge. Wasred time trying to troublechoot. Bad product, but stuck with it.

Re: Arlo pro not charging even with powe adapter

jguerdat — Mon, 01 Jan 2018 00:08:37 GMT

As with all the other suggestions all over these forums, don't beat your head against a wall.If it's a hardware issue either swap at the store or open a case with support.