topic Re: Issue with Arlo Pro defective camera in Arlo Pro

Issue with Arlo Pro defective camera

mcracken — Fri, 02 Dec 2016 00:46:28 GMT

Got the 4 arlo pro one cam had problems out of box support could not fix so they said a replacement was coming and never got email comp on this so called support and there was nothing on this matter after i spent a hour on the phone with them waiting to here back on this in the next day or going to take this junk back to the reseller and get my refund. Support is a joke and so is the products.

Re: Issue with Arlo Pro defective camera

Arlo-Man — Fri, 02 Dec 2016 00:46:43 GMT

Welcome to Netgear.

Re: Issue with Arlo Pro defective camera

JamesC — Fri, 02 Dec 2016 00:46:55 GMT

mcracken,

I apologize for the poor experience. I would like to ensure the issue is properly taken care of and your case is handled quickly. Please provide your case number and I will take a closer look at the issue.

JamesC

Re: Issue with Arlo Pro defective camera Model: VMB3000

danbisneto — Thu, 12 Jan 2017 16:08:07 GMT

I NEED YOUR HELP TOO, I HAVE 2 CAMERAS, BUT ONE NEVER WORKED, IT IS MAKING A LITTLE NOISE LIKE ITS CLICKING AND NEVER STAYS CONNECTED TO THE BASE(SYNC), SO I NEED A REPLACEMENT.

Re: Issue with Arlo Pro defective camera Model: VMB3000

Arlo-Man — Thu, 12 Jan 2017 14:45:30 GMT

Are you crazy ? Netgear isn't going to E-mail you to get your camera replace. That's your responsibility.

Re: Issue with Arlo Pro defective camera Model: VMB3000

JamesC — Thu, 12 Jan 2017 16:09:48 GMT

danbisneto,

When you say it never stays connected to the base do you mean it is connected for a short time and then drops offline? Have you tried relocating the camera close to the base (just to test) to see if the location of the camera is causing the issue?

JamesC