topic Re: Base station keeps going off line in Arlo Pro

Base station keeps going off line

ponsonbylawyer — Mon, 16 Oct 2017 18:35:57 GMT

Hi all, I recently purchased the Arlo pro wireless 3 camera system. Connected the base station as per the guidelines and synced the first camera. All was good. It was when I synced the second camera that the base station started to go off line. I think the second camera may have been too far away. Problem is now the first camera won't work. Every time I sync the cameras I now lose signal as soon as I move the camera away from the base station. Do I need to do a factory reset and start again?

Re: Base station keeps going off line

jennifermariesc — Mon, 16 Oct 2017 19:25:54 GMT

I am having the same issue. So are 2 of my clients.

Re: Base station keeps going off line

steve_t — Mon, 16 Oct 2017 19:59:58 GMT

Have you tried switching the positions of the cameras to eliminate positioning as the problem?

Re: Base station keeps going off line

jennifermariesc — Mon, 16 Oct 2017 20:04:20 GMT

All cameras are within 3 feet of the base stations.

Re: Base station keeps going off line

jguerdat — Mon, 16 Oct 2017 20:42:12 GMT

I'd try the factory reset first. If it still happens, what are the LEDs on the base showing?

Re: Base station keeps going off line

ponsonbylawyer — Mon, 16 Oct 2017 20:49:58 GMT

I don't even get a chance to position the cameras. It goes off one as soon as I move the camera just a few feet from the base station after I have successfully synced it.

Re: Base station keeps going off line

steve_t — Mon, 16 Oct 2017 21:45:03 GMT

Hmmm... turn off your base. Log into your wifi router. Change the channel of the 2.4GHz network to something different and preferably 1, 6, or 11. Turn on base station.
Failing that and a full factory reset, I'd head back to Noel Leeming or Harvey Norman etc and look at a replacement system