topic Re: power supply not recognized, needs constant reset in Arlo Pro

power supply not recognized, needs constant reset

CR-sound — Sat, 14 Oct 2017 22:10:46 GMT

Thursday the 12th, I chatted with support about my camera reporting that it could not charge the battery since I was not using the Netgear power supply...except I was. Support told me to take the camera down, remove the device, resync it with the base station. That worked. Today (Sat. the 14th), same problem. App reports charger cannot charge the battery. I do not want to get out a ladder and take the unit down for a reset (yes, I am using a Netgear power adapter) every two or three days)...and if I'm not at home, can't do that. Bad camera, bad power supply or what? Waiting to do my Amazon review until this is resolved or not.

Re: power supply not recognized, needs constant reset

steve_t — Sun, 15 Oct 2017 23:24:34 GMT

Is that with the VMA4700?

Re: power supply not recognized, needs constant reset

CR-sound — Mon, 16 Oct 2017 17:25:40 GMT

the base station is vmb4000. without getting on a ladder I can't give you the camera, but it came with the base station.

Re: power supply not recognized, needs constant reset

jguerdat — Mon, 16 Oct 2017 20:35:27 GMT

He's asking about the model of the power supply, not the base or camera.

Re: power supply not recognized, needs constant reset

CR-sound — Mon, 16 Oct 2017 23:45:22 GMT

the power supply lists the following:

p/n:332-10893-1
type 107LF
Model: AD2085320

There are a bunch of numbers under the bar code as well

Re: power supply not recognized, needs constant reset

JamesC — Tue, 17 Oct 2017 18:00:20 GMT

CR-sound,

Try (temporarily) charging the camera inside with the included indoor power adapter (not the outdoor adapter), to further isolate the issue. Do you still see the same behavior?

JamesC