topic Re: Problem when viewing live video on full screen in Arlo Pro

Problem when viewing live video on full screen

Hatch9279 — Mon, 02 Oct 2017 12:32:41 GMT

After downloading the new App version 2.4.4, when viewing live video with the full screen it shows the iPhone's signal level, time, and battery on the top of the screen, cutting off some of the video. It worked fine with v2.4.3. Has anyone experienced this with the new version? Thanks!

Re: Problem when viewing live video on full screen

Hatch9279 — Mon, 02 Oct 2017 12:38:00 GMT

I'm using an iPhone with 11.0.1 My other phone works fine with version 2.4.3. I tried to attach a photo of the issue with the info on the top of the display. Thanks for any info!

Re: Problem when viewing live video on full screen

TomMac — Mon, 02 Oct 2017 13:09:47 GMT

contact Netgear support... if they are not aware, they can't fix it

Re: Problem when viewing live video on full screen

Hatch9279 — Tue, 03 Oct 2017 12:26:04 GMT

I talked with a tech for about an hour. I sent them a photo of what was happening. They haven't encountered this with other users.... I was just try to see if this happens with other users with the new App version 2.4.4 using an iPhone IOS 11.1 ? Thanks again for any info!