topic Arlo Pro & Windows LIVE VIEW Disabled - How to Fix in Arlo Pro

Arlo Pro & Windows LIVE VIEW Disabled - How to Fix

DonPIerce — Wed, 27 Sep 2017 14:35:36 GMT

Recently, something changed, so that I have been unable to LIVE View our cameras(Arlo Pro) via WIN 10. I can view LIVE VIEW on our Android & Apple devices. Motion and audio detection and recording still works fine.

I have ensured Flash Player is update. I mostly use FireFox, however, I tired without success using Chrome, too.

I disabled the Virus Protection just to rule that out...still no LiveView.

I have reset the Base Station. I have reset the router and checked the connections.

No new applications have been installed before/after this disabled function of Live View.

Arlo Tech support unable to solve. Put the "onus" on my computer.

Any other ideas or fixes?

Re: Arlo Pro & Windows LIVE VIEW Disabled - How to Fix

TomMac — Wed, 27 Sep 2017 17:10:06 GMT

I am going to say it still is prob FLASH...

the system is obv working on the other platforms and LIVE view recently has been an issue with Flash and Chrome ( since the newest update )

In the new Chrome, the flash must be allowed to fuction as default is off. read ;

https://support.google.com/chrome/answer/6258784?visit_id=0-636421287999818075-2981647314&p=ib_outdated_plugin&rd=2

In FF, I would install a new version and recheck Flash.

BTW, running Win10/FF or Chrome and no issues

Re: Arlo Pro & Windows LIVE VIEW Disabled - How to Fix

DonPIerce — Wed, 27 Sep 2017 19:55:26 GMT

After my discussion with tech support and all the information marinated, in my mind :), I UNinstalled Mozilla FireFox and rebooted my computer.

Then, downloaded FireFox and REinstalled.

LIVE VIEW worked great after performing these steps. 🙂