topic Re: Why my arlo pro not restarting automatically after going offline in Arlo Pro

Why my arlo pro not restarting automatically after going offline

WillAstro — Thu, 21 Sep 2017 12:59:13 GMT

Re: Why my arlo pro not restarting automatically after going offline

TomMac — Thu, 21 Sep 2017 13:05:15 GMT

do you mean the base or cameras ?

If base, what are the leds showing

Re: Why my arlo pro not restarting automatically after going offline

WillAstro — Thu, 21 Sep 2017 13:07:58 GMT

Base and cameras

Re: Why my arlo pro not restarting automatically after going offline

JamesC — Fri, 22 Sep 2017 16:32:38 GMT

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?

JamesC

Re: Why my arlo pro not restarting automatically after going offline

WillAstro — Fri, 22 Sep 2017 16:47:28 GMT

Yes my arlo just went offline and never restarted.

Re: Why my arlo pro not restarting automatically after going offline

JamesC — Mon, 25 Sep 2017 17:49:57 GMT

WillAstro,

What is the LED behavior on the base station?

JamesC

Re: Why my arlo pro not restarting automatically after going offline

WillAstro — Tue, 26 Sep 2017 04:39:35 GMT

The middle LED is orange.

Re: Why my arlo pro not restarting automatically after going offline

jguerdat — Tue, 26 Sep 2017 11:54:19 GMT

That means your base is connected to the router but has no Internet access. Unless you've made some security changes to the router configuration, I would power off the router and base and then turn them back on in that order. Let the router initialize before starting the base.

Re: Why my arlo pro not restarting automatically after going offline

WillAstro — Tue, 26 Sep 2017 13:48:55 GMT

My router seems working every time arlo pro goes offline. I say this because my hue base for my snart light is working. Anyway I'll try your suggestion and will post the result.

Re: Why my arlo pro not restarting automatically after going offline

WillAstro — Thu, 28 Sep 2017 17:12:51 GMT

I did your recommendation but the problem still exist. Also tried resetting the base and still same issue.

Re: Why my arlo pro not restarting automatically after going offline

jguerdat — Fri, 29 Sep 2017 16:50:57 GMT

Define "resetting" - using the reset button until the base LEDs flash amber? If so, you also need to remove all devices in Settings, My Devices before using the Add Device button to add the base and sync the cameras as if new.