topic Re: Arlo Pro video issues in Arlo Pro

Arlo Pro video issues - Black Screen

MB80 — Wed, 27 Sep 2017 16:31:02 GMT

Last night one of my 3 cameras alerted me of motion. When I opened the app to see what triggered it the recording was a black screen. I then tried to view with live view with the same result on all 3 cameras. I reset the base but that didn't change anything. It eventually worked itself out within 30 minutes. Kind of discouraged thinking this could have been a time when I needed the cameras to function properly since we've had vehicle break ins recently in our neighborhood. Any thoughts on what causes that issue?

Re: Arlo Pro video issues

steve_t — Mon, 25 Sep 2017 20:24:18 GMT

I think there may have been a server problem for around 30 minutes. Having had the cameras for a long time, this isn't a common or regular problem. Make sure you have a USB drive attached to the base so you still get recordings if the internet is down. Also a UPS will mean the base still has power

Re: Arlo Pro video issues

MB80 — Tue, 26 Sep 2017 01:57:49 GMT

Thanks for that info. I wasn't aware about that capability with the external USB. I do currently have it on a UPS.

Re: Arlo Pro video issues

jguerdat — Tue, 26 Sep 2017 11:50:22 GMT

Make sure your router and modem are on that UPS, too, so the Internet connection remains up.