topic Re: Arlo pro will not connect to the base. in Arlo Pro

Arlo pro will not connect to the base.

Newyear — Fri, 22 Sep 2017 01:57:12 GMT

My Arlo pro is not connecting to the base. I've checked everything there is. Is this a issue for many

Re: Arlo pro will not connect to the base.

sobolewskis1 — Fri, 22 Sep 2017 10:12:23 GMT

I'm having the same issue. This was after my cameras were offline and I tried to reinstall the system, now unable to reconnect/sync to base...

Re: Arlo pro will not connect to the base.

JamesC — Fri, 22 Sep 2017 17:16:45 GMT

Newyear,

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?

JamesC

Re: Arlo pro will not connect to the base.

nathanwang — Fri, 22 Sep 2017 23:27:36 GMT

I've got the same issues. Tried everything but doesn't work. Anyone know how to fix it?

Re: Arlo pro will not connect to the base.

JamesC — Mon, 25 Sep 2017 15:03:56 GMT

nathanwang,

Can you give more details about what you are experiencing? What error messages are you seeing? What is the LED behavior on your base station and cameras? What troubleshooting have you already done?

JamesC