topic Re: can not discovering the base station in Arlo Pro

arlo pro offline snd wont connect!!!!

foxcyfinds — Fri, 22 Sep 2017 01:00:58 GMT

Like many other users today...

my Arlo pro system has been offline all day. I have rebooted router, unplugged arlo base station, and even reset everything numerous times

the base station connects and all lights are green. when I check status from app or even arlo arlo website I keep getting system disconnected messages.

I would very much like to get this thing working.

Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER & INTERN

wiccawillow — Thu, 21 Sep 2017 23:14:52 GMT

"Your Arlo device appears offline - Please make sure it is powered on and connected to the Internet."

THE INSULT to CONSTANTLY BLAME the Power Source or Internet,,,,,, STOP WE ARE NOT STUPID. It is again ANOTHER FLAW / DEFECT with ARLO & Netgear.

AS I Check the Power & Internet & EVERYTHING ELSE on Power & Internet are working, ARLO will slowly one camera at a time start working.

ARLO / Netgear NEEDS TO POST on their site when there are issues, it is NOT FAIR that people RELY ON SECURITY with these devices.

Can someone RECOMMEND Security Cameras that ACTUALLY WORK without THIS MANY ISSUES. I see nothing but PAGES & POSTS of COMPLAINTS.

Now my 3rd Camera is RECORDING IN RED, another chronic issue.

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

Kjk304 — Thu, 21 Sep 2017 11:30:39 GMT

I'm having these exact same issues and units have only been up for 4 days!

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

jguerdat — Thu, 21 Sep 2017 12:24:12 GMT

I'll take them. I'll even pay for shipping.

A reasonable first step is to reset the system by removing all devices in Settings, My Devices. Use the Add Device button to add the base and sync the cameras. Make sure firmware is up to date by comparing your versions to that listed in the Release Notes section here.

And you can always open a case with support.

Arlo wireless

GiJim — Thu, 21 Sep 2017 13:24:30 GMT

Today, all cameras went down (I have 5) I have reset the base station, reset my router and as a test removed one camera and added it back. I get a message on all cameras: Your arlo device appears offline. Any help is appreciated.

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

ellisw01 — Thu, 21 Sep 2017 14:41:07 GMT

This device is telling me that there is something wrong with the connection and power cable. I have checked, and rechecked all connections. It was reliable, but now that I have invested $500.00 after about a year it stops working properly. I can't control the cameras, the computer indicates that they are offline but they are still recording, one of them are recording upside down and I can't control that either. I thought this was a good purchase until now.

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

manfredz — Thu, 21 Sep 2017 15:03:18 GMT

lets start with the simple one - the one thats upside down. If you go into that cam's settings is the invert image switch turned on?

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

heru — Thu, 21 Sep 2017 15:31:44 GMT

mine was up for only 3 days , and now will not reconnect with base station

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

manfredz — Thu, 21 Sep 2017 15:49:21 GMT

heru have you tried rebooting you base station and try putting new batteries in one offline cam to see if batteries died.?

Arlo Pro Cameras Show Offline In App

hdpanhead — Thu, 21 Sep 2017 16:48:38 GMT

I have 6 cameras connected to base a base station and it has been working for 6 months. As of this morning all 6 cameras show offline in the Arlo App however, they still record to my library and I can view the videos in the library just fine. The base station is connected with all green lights. I have tried to push the power button to turn it off and back on and no luck. I have disconnected the power to both the base station and the router and still no luck.. I have also restarted my phone that has the Arlo app installed....no luck..

I have a second base station on the exact same network that has 2 more cameras and I have no issues in the app for my second base station..

Re: Arlo Pro Cameras Show Offline In App

jguerdat — Thu, 21 Sep 2017 17:02:56 GMT

Try a browser on a computer, too - same issue? If not, sometimes force closing the app and/or logging out and back in fixes it.

Re: Arlo Pro Cameras Show Offline In App

hdpanhead — Thu, 21 Sep 2017 17:14:38 GMT

Logging out then logging back did didn’t fix it. It also reproduces in another family memebers phone. If I log in from a laptop computer it reproduces as well.

Re: Arlo Pro Cameras Show Offline In App

jguerdat — Thu, 21 Sep 2017 17:18:48 GMT

Open a case with support.

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

Kjk304 — Thu, 21 Sep 2017 17:54:20 GMT

So feeling nervous about this purchase after reading all through this community forum. I did get mine working again after following some tips I found on here. I did try turning base off and on twice with nothing resolving itself. But when I unplugged it from the power cord and then replugged it back in they finally came back online. Just makes me wonder though how I'm supposed to do that if I'm away on vacation and depending on these cameras to monitor my home while I'm away!

Then as for the red tone on one camera I did what one poster suggested and lightly tapped it upside down in my palm. Fixed the problem, so I'm going to assume this is a filter that goes up for night recording and isn't going back down in the day time. Ugh. I guess I'll see if it reoccurs tomorrow after it records during the night. If it's true you have to pay to return the camera and then wait for a replacement one I'm not going to be happy with that process at all!

Yep, definitely rethinking my purchase now! Again...these have only been up for FOUR days!

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

wiccawillow — Thu, 21 Sep 2017 19:25:11 GMT

It's on then off then on and off again, standing in front of my unit and while it states my unit is off line I keep getting g alert as I trip the camera...

They like to blame the power or internet. It'd neither , it them and poor quality.

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

wiccawillow — Thu, 21 Sep 2017 19:29:13 GMT

Full batteries, rebooted, standi g in front of unit, using power and the internet to send this message.

It is arlo and netgear. Enough of the dog and pony show arlo needs to, fix their product before focusing on new product, arlo is NOT CHEAP....

Re: Your Arlo device appears offline - check power & Internet connections ** STOP BLAMING POWER

wiccawillow — Thu, 21 Sep 2017 19:42:23 GMT

Constant problems

I don't need your b's troubleshooting, I need your company to fix your connect issues

Arlo Pro Your Arlo device appears offline.

Kinlaw — Thu, 21 Sep 2017 20:12:53 GMT

On Anroid app and online when I go to devices:

"Your Arlo device appears offline

Please make sure it is powered on and connected to the Internet."

Can't change mode or view live, yet it alerts motion and records video, and I can watch from 'Library'. This just started today. I have rebooted Arlo base and my router. I have all 3 green lights.

HELP!

Re: Arlo Pro Your Arlo device appears offline.

LisaRHQM — Thu, 21 Sep 2017 20:29:52 GMT

I'm having the same problem. We just had an internet outage and I have rebooted everything too. Still says that it's not online, but I have 3 green lights. Following for answers.

Re: Arlo Pro Your Arlo device appears offline.

dannyh11 — Thu, 21 Sep 2017 20:34:46 GMT

Same problem here! All lights green, have restarted serveral times, but apps and website show base station is offline. Perhaps it's a problem at Netgear's end.