topic Re: Live View=Offline since the camera update in Arlo Pro

Live View=Offline since the camera update

DoriJC — Wed, 20 Sep 2017 19:42:00 GMT

Since the last camera update my system goes off line after I use Live View. Tried it 3 times to make sure that was the cause (from Android app)

Re: Live View=Offline since the camera update

Streak2 — Wed, 20 Sep 2017 21:26:42 GMT

Try and restart the base incase there was a hickup during the update.

Re: Live View=Offline since the camera update

DoriJC — Wed, 20 Sep 2017 22:32:45 GMT

I did as soon as I found out there had been updates and 3 times today. Just won't use live view anymore

Re: Live View=Offline since the camera update

Streak2 — Wed, 20 Sep 2017 22:40:31 GMT

Try here

https://arlo.netgear.com/#/login

and see if it does the same.

What version of the app are you running?I am running 2.4.4_17405

Re: Live View=Offline since the camera update

DoriJC — Wed, 20 Sep 2017 22:56:01 GMT

I am really not interested in using a browser. I have the most recent app. I had no problem with going offline until the camera update.

Re: Live View=Offline since the camera update

jguerdat — Thu, 21 Sep 2017 00:37:43 GMT

If you don't try all the troubleshooting steps, we can't help you. Your choice.

Re: Live View=Offline since the camera update

Crbjr62 — Thu, 21 Sep 2017 03:10:38 GMT

Same here....cameras have the newest updates but go offline after a live view. Using both app and desktop computer. Certainly a little frustrating since the camera are at a 2nd house some distance away.

Re: Live View=Offline since the camera update

JamesC — Thu, 21 Sep 2017 15:52:35 GMT

I've not been able to reproduce any issues with cameras after initiating a live view. Are you still experiencing this issue? Can you provide the steps you take to reproduce this?

What do you have to do to get the camera back online?

JamesC

Re: Live View=Offline since the camera update

DoriJC — Thu, 21 Sep 2017 16:35:48 GMT

lol....well yes. all I have to do is use live view. So far it turns back on in about 5 minutes. I just don't use live view anymore.

Re: Live View=Offline since the camera update

JamesC — Fri, 22 Sep 2017 16:30:25 GMT

DoriJC,

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?

JamesC