topic Re: Pro won't connect to internet in Arlo Pro

Pro won't connect to internet

dharris1300 — Thu, 21 Sep 2017 02:49:52 GMT

My arlo pro all of the sudden quit connecting to the internet. I have tried resetting the base. It didn't help. I switched the Ethernet cord no luck there either. Internet is working fine for everything else.

Re: Pro won't connect to internet

jguerdat — Thu, 21 Sep 2017 12:05:06 GMT

Resetting or restarting? Big difference. What are the LEDs on the base showing? Have you tried both the app and a browser?

Re: Pro won't connect to internet

dharris1300 — Thu, 21 Sep 2017 14:56:45 GMT

I did both. I chatted with tech support. Before resetting only the internet light was orange and the other 2 were green. After the reset the only green light is the power button. I have tried the web and app. Doesn't work on either.

Re: Pro won't connect to internet

DoriJC — Thu, 21 Sep 2017 15:36:54 GMT

Have you tried rebooting your router? That should refresh the IP for all connected devices.

Re: Pro won't connect to internet

dharris1300 — Thu, 21 Sep 2017 15:41:15 GMT

I have. That didn't help either

Re: Pro won't connect to internet

jguerdat — Thu, 21 Sep 2017 16:56:29 GMT

If the Internet LED is off, ain't nothin' gonna work. The possibilities are 1) bad cable, 2) bad port on the router and 3) bad port on the base. If a true reset (remove all devices from Settings,My Devices and maybe press the reset button until the LEDs flash amber) doesn't fix it after verifying the cable and router port, it's a hardware problem. Either swap at the store or open a case with support.

Re: Pro won't connect to internet

dharris1300 — Thu, 21 Sep 2017 21:44:58 GMT

I have solved my problem. I went into my app and removed all the cameras and the base. I then unplugged the base for 1 min. I turned it back on and did a reset. Then I reinstalled the base. It worked!!! So if course next I synced the cameras. All is well again.