topic Re: ARLO PRO + ARLO Q not recording in Arlo Pro

ARLO PRO + ARLO Q not recording

apt5020 — Tue, 05 Sep 2017 13:25:04 GMT

I have the Arlo Pro and Arlo Q from Costco. Setup was easy. The first week the recording was perfect. The 2nd week I notice it only record current date on the ARLO PRO but the ARLO Q has the 7 days basic recording. I rebooted the base but still same thing, no recording. What should I check and how do I fix this issue or should I return the unit to Costco? Thanks

Re: ARLO PRO + ARLO Q not recording

jguerdat — Tue, 05 Sep 2017 14:08:51 GMT

First, are you sure something should have been recorded when you don't see videos in the library? Any notifications of videos but no videos to be found? Have you logged out and back into the app and/or browser? Have you tried both?

Secondly, are the running men for each camera in the Devices tab black or gray? Gray means disarmed so won't record anything. Check your modes in the Mode tab (select your base to see the modes). If you haven't done anthing except use the default setup, the Armed mode should be selected.

Re: ARLO PRO + ARLO Q not recording

apt5020 — Tue, 05 Sep 2017 14:35:53 GMT

It is recorded. But only 1 day. But once the next day come the first day is gray out. The ARLO Q I have on the same system account work but not the ARLO PRO.Yes, I have try log out and back into ARLO. Reboot Arlo and try to change the setting like the ARLO Q but same result.

Re: ARLO PRO + ARLO Q not recording

apt5020 — Tue, 05 Sep 2017 14:40:49 GMT

It's running version 2.4.3.821_17721

Re: ARLO PRO + ARLO Q not recording

jguerdat — Tue, 05 Sep 2017 19:17:44 GMT

You're reporting the app version. Check your devices and compare to what you see in Release Notes here.