topic Re: Motion sensor stopped, live works, motion test works in Arlo Pro

Motion sensor stopped, live works, motion test works

throws1 — Sun, 03 Sep 2017 05:21:39 GMT

My cameras were working fine earlier today and noting motion to my phone app. Motion sensor worked today and last night. I put them up a few months ago and all has been great. All batteries are above 50%. They all stopped detecting motion this evening. I motion tested them through the app, and the camera light comes on. I tried them "Live" on the app and they show the live feed through my phone app. Any suggestions.

Re: Motion sensor stopped, live works, motion test works

jguerdat — Sun, 03 Sep 2017 13:03:28 GMT

Are the running men for each camera in the Devices tab black or gray? If gray, motion detection is disabled. Go to the Mode tab, select you base and verify that the Armed mode is selected. It may also be worthwhile to power cycle the base.

Re: Motion sensor stopped, live works, motion test works

throws1 — Sun, 03 Sep 2017 16:48:57 GMT

Thanks for the reply! Running men were black last night. This morning, I recyled the power on the base, re-synced the cameras, took the batteries out of the cameras and re-installed (did not re-charge as they should keep working down to 1% if meter is worthwhile). I also increased the sensativity for the cameras to 100% through "mode" and they are still being less sensative than yesterday. They now detect motion, but you have to be closer to the camera. What a pain to have to get the ladder out and take the cameras down.

Re: Motion sensor stopped, live works, motion test works

throws1 — Sun, 03 Sep 2017 16:50:38 GMT

Sorry, forget to mention I also re-installed the app on my phone in addition to everything in previous post.

Re: Motion sensor stopped, live works, motion test works

jguerdat — Mon, 04 Sep 2017 12:58:20 GMT

Post screenshots of the camera views. Maybe it's just a positioning issue.