https://community.arlo.com/t5/Arlo-Pro/Camera-went-offline-and-does-not-charge/m-p/1361589#M20819 <DIV>I have been using this security system for a couple of months, and everything worked fine...<BR />round 3 days ago, one of the 3 cameras i have, went offline, at first i figure, that something was wrong with my internet or something, but, today i decided to change the position, changed the battery for a 4th one that came with the kit i bought, and it did not work...<BR />i removed it form my devices and tried to add it again.. i wasnt able...<BR />I reconnected the camera to power, as charging the battery mode, and until then, i saw the blue blinking led... and i managed to add the device again...<BR />apparently, something is not right with the cameras battery connections.<BR />As a Test, i unplugged it again, and the camera did not work, with neither of the batteries that i have...<BR />I took off the battery and plugged it again directly, and it worked again....<BR /><BR /><BR />Please, any suggestions? how can i fix this?</DIV> Sat, 02 Sep 2017 19:22:47 GMT joebar00 2017-09-02T19:22:47Z https://community.arlo.com/t5/Arlo-Pro/Camera-went-offline-and-does-not-charge/m-p/1361589#M20819 <DIV>I have been using this security system for a couple of months, and everything worked fine...<BR />round 3 days ago, one of the 3 cameras i have, went offline, at first i figure, that something was wrong with my internet or something, but, today i decided to change the position, changed the battery for a 4th one that came with the kit i bought, and it did not work...<BR />i removed it form my devices and tried to add it again.. i wasnt able...<BR />I reconnected the camera to power, as charging the battery mode, and until then, i saw the blue blinking led... and i managed to add the device again...<BR />apparently, something is not right with the cameras battery connections.<BR />As a Test, i unplugged it again, and the camera did not work, with neither of the batteries that i have...<BR />I took off the battery and plugged it again directly, and it worked again....<BR /><BR /><BR />Please, any suggestions? how can i fix this?</DIV> Sat, 02 Sep 2017 19:22:47 GMT https://community.arlo.com/t5/Arlo-Pro/Camera-went-offline-and-does-not-charge/m-p/1361589#M20819 joebar00 2017-09-02T19:22:47Z https://community.arlo.com/t5/Arlo-Pro/Camera-went-offline-and-does-not-charge/m-p/1361600#M20823 <P>Open a case with support. &nbsp;Hardware problems must go that route.</P> Sat, 02 Sep 2017 19:36:30 GMT https://community.arlo.com/t5/Arlo-Pro/Camera-went-offline-and-does-not-charge/m-p/1361600#M20823 jguerdat 2017-09-02T19:36:30Z