topic Re: Camera won't sync in Arlo Pro

Camera won't sync

lapomodori — Wed, 30 Aug 2017 19:26:12 GMT

Working on this for 3 days now, talked to customer service and cenutry Link. Nothing helps, cameras still won't sync.

HELP

Re: Camera won't sync

jguerdat — Wed, 30 Aug 2017 20:05:59 GMT

Need many more details of what you see and what youve tried. A frequent issue is holding the base sync button instead of just a quick push. Also, tell us about anhhnLEDs on the base and cameras - what happens and what color.

Re: Camera won't sync

lapomodori — Wed, 30 Aug 2017 20:30:12 GMT

I have talked to customer service and century link! Ports are all open and firewall is set at low, I have also tried turning off the firewall, nothing works. Lights are green on base station, I have tried all three cameras with the sync process! Base is blinking, then camera is slow blinking blue then turned to amber fast blinking!

Re: Camera won't sync

jguerdat — Thu, 31 Aug 2017 12:22:12 GMT

Wow! Could you tell I was on a mobile device for my previous "answer"? Bleah!

It's possible that you're holding the sync button on the base too long. Try just a brief press to start the blinking.

If nothing is working, try a reset. Remove everything from Settings, My Devices. Press the reset button on the base until the LEDs flash amber. Use the Add Device button on the Devices tab to add the base and sync the cameras.

Re: Camera won't sync

lapomodori — Thu, 31 Aug 2017 19:20:33 GMT

I got one camera to work, called my internet provider and had to change the wireless channel to 1, now the other two won't sync!!

Re: Camera won't sync

jguerdat — Thu, 31 Aug 2017 21:34:24 GMT

Your home WiFi has no bearing on the wireless cameras. I would reset the base using the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices. Use the Add Device button to add the base and sync the cameras.

Re: Camera won't sync

lapomodori — Thu, 31 Aug 2017 21:37:58 GMT

I'll give it a try! Thanks

Re: Camera won't sync

lapomodori — Thu, 31 Aug 2017 21:52:04 GMT

Still nothing! If the wifi has nothing to do with it, why did the Arlo customer service Center tell me to change the channel?

Re: Camera won't sync

watchdog99 — Thu, 31 Aug 2017 23:31:05 GMT

" camera is slow blinking blue then turned to amber fast blinking!"
try this...when the camera starts to blink amber open the battery door to reboot the camera then continue the sync process. you may have to keep doing this a few times if it doesn't work the first time.

Re: Camera won't sync

watchdog99 — Thu, 31 Aug 2017 23:33:37 GMT

oh...go ahead and put the camera on the charger when attempting the sync

Re: Camera won't sync

lapomodori — Thu, 31 Aug 2017 23:36:46 GMT

Tried that! I got one camera to work, but the other two would not sync. So I tried shutting down the base and now it will not go back on line! I'm so over it!!! Been doing this for five days with help from customer support and my network provider!

Re: Camera won't sync

jguerdat — Fri, 01 Sep 2017 12:49:27 GMT

If you have green LEDs for at least power and Internet, it's not your connection to the Internet. I'd try swapping the system at the store since it may just be bad hardware. No sense in continuing to beat your head against a brick wall...