topic Re: Arlo pro app slow to load/often gets stuck getting status in Arlo Pro

Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:41:48 GMT

Whether it be android for the Apple the apps are ,slow ,they are both slow to fully load up. Often get stuck on getting status and it's difficult to arm and disarm it. Don't blame my Internet I have 50 up and 50 down Internet connection I have five bars on my wireless I have an s8 plus with all the latest updates I also have an iPad air with all the latest for updates. Netgear needs to learn from Samsung SmartThings which I have ,loads right up never crashes arms and disarms on the fly why can't you do that Netgear

Re: Arlo pro app slow to load/often gets stuck getting status

JPC — Fri, 01 Sep 2017 18:42:04 GMT

There's nothing wrong with the App according to support and their talented Software Engineers. Also, Arlo smart is learning.. Uh-oh.. watch out smartthings, Arlo will out smart you... lol

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:42:17 GMT

Thanks for your support Netgear fix your app

Re: Arlo pro app slow to load/often gets stuck getting status

Haulero — Fri, 01 Sep 2017 18:42:30 GMT

Arlo App does have problems. I used to be able to watch live video in 6 seconds, now it takes more than 12 seconds, and sometimes it fails and I have to retry. Sometimes it logs me out and I have to log in again.

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:42:43 GMT

Thanks for your support my biggest problem is arm disarm

Re: Arlo pro app slow to load/often gets stuck getting status

goldbondx — Fri, 01 Sep 2017 18:42:59 GMT

What is wrong with the app:

1. It is absolutely atrociously slow loading on android for certain. The time before an audible notification and it finally loading can be as slow as 2 minutes. (Samsung S7)

2. It is loses authenication way too fast. I don't know what the problem is with storing the authentication re. fingerprint recognition. But, seems I have to re-enter credentials every 3-4 weeks which is the worst of any app I have. (including banking)

3. Like the app loading issue, the real-time viewing is horrendously slow. By the time I get a chance to view, I would likely have lost my car in the driveway.

Mulitply items 1 and 3 x100 from a time perspective when you are on LTE or 4g vs. wifi.

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:43:16 GMT

Agreed and thanks for your support Netgear fix your app

Re: Arlo pro app slow to load/often gets stuck getting status

Toy4RickS — Fri, 01 Sep 2017 18:43:34 GMT

When I called support about the app being so slow to load a camera, about 7-8 seconds, they said, oh no it shouldn't be that slow

So what was the end result, nothing, they said to check my internet speed

oh well, so much for motion at the door, starting the app, starting the device and then starting the microphone to talk to who ever it (was) there

Rick

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:43:56 GMT

Thanks for the information the more people that complain the better chance we have of A fix .netgear fix your app

Re: Arlo pro app slow to load/often gets stuck getting status

Jmiller1493 — Fri, 01 Sep 2017 18:44:14 GMT

Soooo annoyingly slow!! Using for nanny cam and i set motion detectio. To record for 300 seconds....yet all of my recordings are 6 and 8 seconds, and the 6-8 seconds are like super delayed because i see nothing there. When i open the app it says my camera is offline and i have to restart app then it takes FOREVER to get status. It pauses often. I also manually recorded on live view for 28 mins and a call came in and it didnt save my recording. I also have great signal and top of the line wifi.

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 01 Sep 2017 18:44:37 GMT

Thanks for the information I'm glad to see I'm not the only one having these problems. Netgear fix your app

Re: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Sat, 02 Sep 2017 00:14:43 GMT

Netgear please work on your app

Re: Arlo pro app slow to load/often gets stuck getting status

CoolCanuck — Thu, 07 Sep 2017 02:28:45 GMT

Same issues as above. Extreme lag time, loading thumbs, loading library, even base station at times. Videos are extremely slow to load, twenty seconds? Live viewing the same. Microphone delay and camera adjustment lag also slow. None of these problems on my iPad2 - - same WiFi. Slightly faster on LTE. Lag is exclusive to android App/samsung Using S8+ phone is stock other than bixby disable app. Also loses credentials once a week. IOS app is awesome.. Android 7. 0 kernel 4.4.16

Re: Arlo pro app slow to load/often gets stuck getting status

CoolCanuck — Thu, 07 Sep 2017 02:31:09 GMT

PRe: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Thu, 07 Sep 2017 02:33:38 GMT

I have the S7 and The S8 plus Netgear's APP definitely needs work

Re: PRe: Arlo pro app slow to load/often gets stuck getting status

CoolCanuck — Thu, 07 Sep 2017 02:40:24 GMT

Pull down refresh seems to bring up thumbnails faster, after they freeze on loading, a step not required on ios.
Just an FYI

Re: PRe: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 08 Sep 2017 12:17:08 GMT

Netgear please fix your app.

Re: PRe: Arlo pro app slow to load/often gets stuck getting status

Johnny290 — Fri, 15 Sep 2017 19:02:47 GMT

Arlo pro app still needs fixing or is your server ???

Re: Arlo pro app slow to load/often gets stuck getting status

ant — Thu, 01 Feb 2018 01:49:05 GMT

Same here with its iOS app (three iPhones (2 6+s & a 4S), iPad) for both original Arlo and Arlo Pro 2 systems in two different e-mail accounts. The only way to fix this issue is to kill my app and restart. Sometimes, I have to log into Arlo account again. Argh!

Re: Arlo pro app slow to load/often gets stuck getting status

LousyHardware — Sun, 18 Feb 2018 21:31:22 GMT

I’m currently having trouble on iOS as well. Loading and trying to talk thru the camera to communicate has been crashing the camera to black feed. I just returned arlo 2 last month for other issues and now that we’ve tried it again, a whole new list of problems presenting themselves 😞