topic Arlo Pro Billing in Arlo Pro

Arlo Pro Billing

vanclayg — Wed, 30 Aug 2017 23:40:10 GMT

I purchased the Arlo Pro 5 camera set while working in Canada, also purchased a Microsoft Surface Pro while there. I created an account and all worked fine there. I am back in the US now and all still works great but I was going to add some more cameras and when I get to the billing it shows the country as Canada and I can not get it to change to the US for my credit card to clear. I would be grateful for any help. Van

Re: Arlo Pro Billing

steve_t — Thu, 31 Aug 2017 10:47:25 GMT

Go to the bottom of the page and click "Contact Support" and chat to someone at Netgear

Re: Arlo Pro Billing

jguerdat — Thu, 31 Aug 2017 12:40:19 GMT

You'll likely need to remove all devices from Settings, My Devices and create a new account with a different email address. The original account is associated with the country when you first set up. Removing everything from the original account and performing a new system setup while in the US, using the second email address, will result in the account being recognized properly.