topic Re: Getting status in Arlo Pro

Getting status

drillysan — Wed, 30 Aug 2017 13:50:46 GMT

I have been receiving a 'getting status' status for 2 days, on 3 of my Arlo Pro cameras. My 4th camera, Arlo Q is working fine. The worst part is that I am out of town. My internet connection is fine. I have not been able to troubleshoot this problem from my mobile app. Have anyone had this problem?

Re: Getting status

jguerdat — Wed, 30 Aug 2017 18:33:02 GMT

Have you tried both the app and a browser? You may be able to restart t he base in Settings, My Devices, your base, Restart button at the bottom.

Re: Getting status

watchdog99 — Wed, 30 Aug 2017 23:37:19 GMT

when it is stating "getting status" try logging out the log back in and try again. also, can you try logging in on a computer to see if it makes a difference. whenever I have received this message a log off and on has worked.